Senior Product Manager - Growth Engine

Careem; United Arab Emirates; Hybrid; AED 80,000 - 150,000; Full time

Job summary

An innovative firm is seeking a product leader to drive the development of an AI-native Growth Engine. This role involves architecting personalized customer journeys and integrating advanced AI systems to enhance customer interactions. With a focus on collaboration across marketing, engineering, and data science, you will play a crucial role in shaping the future of customer engagement. Enjoy a flexible work environment with unlimited vacation days and opportunities for professional growth while making a significant impact in the region.

Benefits

Unlimited vacation days

Healthcare benefits

Fitness reimbursements

Work from home flexibility

4 days in office, 1 day remote

Qualifications

• 5+ years of product leadership experience in AI and personalization.
• Strong knowledge of LLMs and retrieval pipelines.
• Experience with cross-functional teams in B2C environments.

Responsibilities

• Lead product development of the Next Best Action Engine integrating AI and real-time signals.
• Translate customer insights into programmable journeys across platforms.
• Collaborate with teams to scale interventions in engagement and monetization.

Skills

AI-powered growth systems

Personalization infrastructure

Lifecycle automation

Product leadership

Cross-functional team leadership

Fluency in AI/ML workflows

Tools

CDPs

Mar-tech stacks (e.g., Braze, Iterable)

Real-time event buses

Job description

About the Company

Careem is building the Everything App for the greater Middle East, making it easier than ever to move around, order food and groceries, manage payments, and more. Careem is led by a powerful purpose to simplify and improve the lives of people and build an organization that inspires. Since 2012, Careem has created earnings for over 2.5 million Captains, simplified the lives of over 70 million customers, and built a platform for the region's best talent to thrive and for entrepreneurs to scale their businesses. Careem operates in over 70 cities across 10 countries, from Morocco to Pakistan.

Role Mission

Lead the end-to-end productization of a future-proof, AI-native Growth Engine that dynamically orchestrates customer value interventions across acquisition, graduation, churn prevention, cross-sell, upsell, and retention. This role is pivotal to Careem's ambition to build self-optimizing, LLM-augmented growth loops integrated into our product fabric.

Key Responsibilities

1. Architect and lead the product development of the Next Best Action Engine (NBA), integrating real-time signals, predictive models, reinforcement learning loops, and LLM-based personalization layers.
2. Translate customer behavior insights into programmable customer journeys, stitched across product surfaces, CRM, and marketing automation platforms.
3. Define infrastructure and experience-level requirements to enable autonomous treatment orchestration, including fallback logic, response explainability, and agentic task flows.
4. Partner with ML/LLM teams to integrate hybrid AI stacks combining scoring models, embedding-based retrieval, and agentic flows to drive personalized actions at scale.
5. Own the roadmap for end-to-end system integration into customer data platforms (CDPs), notification systems, experiment orchestration layers, and analytics observability pipelines.
6. Collaborate closely with marketing, engineering, data science, and operations to scale interventions across acquisition, engagement, and monetization loops.

Ideal Candidate Profile

1. 5+ years of product leadership experience, with a focus on AI-powered growth systems, personalization infrastructure, or lifecycle automation at scale.
2. Experience leading the development of Next Best Action engines, personalization platforms, or autonomous lifecycle systems in B2C environments.
3. Strong working knowledge of LLMs, retrieval pipelines, memory architecture, and prompt engineering principles.
4. Proven experience integrating products with CDPs, mar-tech stacks (e.g., Braze, Iterable), real-time event buses, and segmentation frameworks.
5. Experience leading cross-functional teams comprising ML/LLM engineers, infrastructure architects, and marketing operators.
6. Fluency in AI/ML workflows including propensity modeling, supervised learning, clustering, causal impact analysis, and LLM-agent design patterns.
7. Strong belief in productized intelligence AI systems that can autonomously adapt and drive growth outcomes without manual tuning.

What We'll Provide You

We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a full-time Careem colleague, you will be able to:

• Work and learn from great minds by joining a community of inspiring colleagues.
• Put your passion to work in a purposeful organization dedicated to creating impact in a region with a lot of untapped potential.
• Explore new opportunities to learn and grow every day.
• Work 4 days a week in the office & 1 day from home, and remotely from any country in the world for 30 days a year with unlimited vacation days per year. (If you are in an individual contributor role in tech, you will have 2 office days a week and 3 days to work from home.)
• Access healthcare benefits and fitness reimbursements for health activities including gym, health clubs, and training classes.