Our Product Management team drives product initiatives from inception, roadmap prioritisation through to execution, making impacts and launching products/features across our global footprint. We collaborate closely with engineers, designers, analysts, marketers, and other cross-functional team members to ship remarkable features and products.
About the role:
We are looking for a Product Manager / Senior Product Manager to drive user acquisition and product growth initiatives from inception through execution. This is a unique opportunity for someone with vision to architect and manage an industry-changing platform that helps change the way we deal with money. You will drive impact and launch products/features across our global footprint, working closely with cross-functional teams.
Job Responsibilities:
- Lead, plan, execute and maintain the Exchange's Experience roadmap, focusing on:
- A. World-Class Leading User Experience:
- Build, iterate, and optimize best-in-class trading onboarding workflows.
- Be multi-channel capable, synergizing mobile app and website experiences.
- Establish seamless onboarding and KYC experiences, taking ownership of retail, VIP, and Institutional onboarding flows, unifying the experience where appropriate.
- Build bridges to other Crypto.com products to drive an effective connected experience across our product suite.
B. Data-Driven Decision Making:Set up event tracking to enable funnel analytics and CRM capabilities.Create dashboards to provide analytical insights on product performance.C. Grow the Exchange:Strategize with Growth and CRM teams to devise targeted retail campaigns for product success and improve conversion.Feature and Product Definition:- Define features and outcomes by leading and documenting detailed product specifications and requirements (acceptance criteria).
- Weigh necessary trade-offs for optimal outcomes.
Collaboration with Feature Teams:- Work with delivery management to optimize resource throughput.
- Collaborate with lead engineers to develop technical solutions.
- Guide QA engineers to ensure comprehensive testing.
Own the Product:- Co-manage the roadmap backlog, owning the product area.
- Own and ship products/features in a timely manner.
- Dogfood your product/feature and seek improvements.
Engagement with Business and Sales Teams:- Facilitate user studies and feedback collection.
- Iterate based on feedback to prioritize user needs.
- Collaborate with Marketing, Growth, and CRM teams for product adoption.
Market Awareness:- Stay updated on market and industry trends.
Cross-Functional Representation:- Represent the domain in cross-team communications.
Job Requirements:
- At least 5 years of product management experience, preferably with Crypto trading/exchange platforms.
- Minimum 2 years collaborating on Growth or CRM initiatives.
- Data-informed work style with a user-centric approach.
- Passion for building efficient onboarding experiences.
- Ability to work on various projects beyond onboarding.
- Experience shipping successful software or financial products at scale.
- Demonstrated leadership and initiative.
- Positive attitude and good communication skills with cross-functional teams.
- Understanding of API usage; technical aptitude preferred.
- Open to learning and humble in work approach.