Senior Product Manager - Exchange (Growth & UX)

Crypto.com; Dubai; On-site; USD 120,000 - 180,000; Full time

Job summary

Crypto.com is seeking a Product Manager / Senior Product Manager to lead user acquisition and product growth initiatives in a fast-paced fintech environment. The role requires a strategic thinker with expertise in product management, strong collaboration skills, and a background in crypto trading or exchange platforms to significantly enhance the user experience.

Qualifications

• Minimum 5 years of product management experience, preferably in crypto trading.
• Experience in Growth or CRM initiatives for at least 2 years.
• Strong understanding of technical concepts and API usage.

Responsibilities

• Lead and execute the Exchange’s Experience roadmap.
• Collaborate with cross-functional teams to ship product features.
• Analyze market trends and user feedback for product improvement.

Skills

Product Management

User Experience

Data-Driven Decision Making

Collaboration

Job description

Our Product Management team drives product initiatives from inception, roadmap prioritisation through to execution, makes impacts and launches products / features across our global footprint. We collaborate closely with engineers, designers, analysts, marketers, and other cross-functional team members to ship remarkable features and products.

About the role:We are looking for a Product Manager / Senior Product Manager to drive user acquisition and product growth initiatives from inception through execution. This is a unique opportunity for someone with vision to architect and manage an industry-changing platform that helps change the way we deal with money. You will be able to drive impact and launch products/features across our global footprint. You will collaborate closely with engineers, designers, analysts, marketers, and other cross-functional team members to ship remarkable features and products.

Job Responsibilities:

• Lead, plan, execute and maintain the Exchange’s Experience roadmap, focusing on:
• A. World-Class Leading User Experience:
• Build, iterate and optimize best-in-class trading onboarding workflows
• Be multi-channel capable - synergising mobile app and website experiences
• Establish a seamless onboarding and KYC experience, taking ownership of the Exchange retail, VIP and Institutional onboarding flow - unifying the experience where appropriate
• Build bridges to our other Crypto.com products to drive an effective connected experience across our product suite
• B. Data-Driven Decision Making:
• Setup event tracking to enable funnel analytics and CRM capabilities
• Create dashboard views to provide analytical insight on product performance
• C. Grow the Exchange:
• Strategise with Growth and CRM team to devise targeted retail campaigns for product success and improve conversion
• Feature and Product Definition:
• Define features and product outcomes by leading and actively documenting detailed product specifications and requirements (acceptance criteria)
• Weigh necessary trade-offs for optimal outcomes
• Collaboration with Feature Teams:
• Join forces with delivery management to optimise resource throughput
• Work closely with lead engineers to develop technical solutions
• Share guidance with QA engineers to ensure comprehensive test plans
• Own the Product:
• Co-manage the roadmap backlog, owning the product area you build with the team
• Own and ship products / features in a timely manner
• Dogfood your product / feature and find ways to improve on it
• Engagement with Business and Sales Teams:
• Facilitate user studies through client meetings and interviews for product feedback
• Iterate on feedback to ensure user needs are captured and prioritized appropriately
• Collaborate with Marketing, Growth and CRM teams to drive successful product adoption
• Market Awareness:
• Stay close to market and industry trends
• Cross-Functional Representation:
• Represent the domain in communications with cross-functional teams

Job Requirements:

• At least 5 years of product management experience, with a domain knowledge of Crypto trading / exchange platforms is preferred
• Minimum 2 years experience collaborating in Growth or CRM related initiatives
• A data-informed work style, viewed through a compassionate lens of the user
• A passion for building a low friction and efficient onboarding experience
• Flexible with working on non-onboarding Exchange related projects
• Experience shipping and iterating on successful Software or Financial products at scale
• Demonstrated leadership, taking initiative and producing results
• Positive, can-do attitude with the ability to connect well with Designers, Engineers, QA, Marketing, Growth, CRM, Compliance, Legal
• Overcommunicator; highlighting key information and being to the point
• Understanding of API usage
• Diligent and open to learning new things
• Bring humility to your work and how you work with others
• Good aptitude for understanding technical concepts and applying them is preferred