Senior Process Improvement Project Manager

Miral Experiences; Abu Dhabi; On-site; AED 150,000 - 220,000; Full time

Job summary

Join a leading entertainment company as a Senior Process Improvement Project Manager, responsible for ensuring compliance and operational integrity. Collaborate cross-functionally to enhance performance and accountability. The ideal candidate has strong project management skills, a relevant educational background, and significant experience in auditing or compliance.

Qualifications

• 8–10 years of experience in any industry, ideally in an audit environment.
• Experience in risk management, compliance, or internal audit is desirable.

Responsibilities

• Track and monitor all recommendations related to non-compliance and fraud.
• Develop realistic action plans aligned with policies and procedures.
• Prepare progress reports for stakeholders.

Skills

Attention to detail

Organizational skills

Time management

Presentation skills

Communication skills

Conflict resolution

Strategic thinking

Education

Bachelor’s degree in a relevant field

Project Management qualification (e.g., PMP, PRINCE2)

Six Sigma Green or Black Belt

Tools

MS Word

Excel

PowerPoint

Visio

Job description

Join Us at Miral Experiences

At Miral Experiences, we don’t just create jobs — we create extraordinary moments. As part of the visionary Miral Group, we bring to life some of the world’s most iconic attractions, including Ferrari World Abu Dhabi, Warner Bros. World Abu Dhabi, Yas Waterworld, and SeaWorld Yas Island.

We are passionate about delivering unforgettable guest experiences and shaping the future of leisure and entertainment in the UAE. Our team is made up of innovators, doers, and dreamers who thrive in a dynamic, inclusive, and purpose-driven environment.

If you're looking to be part of something bigger — where your work directly contributes to memorable experiences for millions — then Miral Experiences is the place for you.

Role Overview

Miral Experiences is seeking a detail-oriented and results-driven Senior Process Improvement Project Manager to join the Internal Compliance team. This role is critical in ensuring timely and effective implementation of actions stemming from compliance reviews and fraud investigations. The ideal candidate will work cross-functionally with department heads, compliance teams, and external auditors to drive accountability, mitigate risks, and enhance operational integrity.

Key Responsibilities

• Track and monitor all recommendations related to non-compliance and fraud
• Identify root causes and collaborate with department heads to implement corrective actions
• Develop realistic and effective action plans aligned with policies and procedures
• Lead or participate in steering committees to ensure timely delivery of complex initiatives
• Prepare progress reports for internal and external stakeholders
• Support the Executive Affairs Authority (EAA) audit team during planning and reporting phases
• Collaborate closely with the Senior Director to monitor and report on team deliverables

Qualifications & Experience

Education

• Essential: Bachelor’s degree in a relevant field
• Essential: Project Management qualification (e.g., PMP, PRINCE2)
• Desirable: Six Sigma Green or Black Belt

Experience

• Essential: 8–10 years of experience in any industry, ideally in an audit environment
• Desirable: Experience in risk management, compliance, or internal audit

Skills & Competencies

Essential

• Strong attention to detail and organizational skills
• Exceptional time and work management
• Excellent presentation and communication skills (written and verbal)
• Conflict resolution and relationship development
• Strategic thinking and ability to build effective partnerships
• Proficiency in MS Word, Excel, PowerPoint, and Visio

Desirable

• Experience leading teams or cross-functional initiatives

Ready to Make an Impact?

If you're passionate about people, service, and creating a workplace where colleagues feel supported and valued — we’d love to hear from you. Apply now and take the next step in your career with Miral Experiences — where your work helps shape unforgettable moments every day.