Senior/Principal Client Engagement Manager (Operations)

Remotedxb; Dubai; On-site; AED 120,000 - 180,000; Full time

Benefits offered by this job

Salary + equity

Medical & vision

Life insurance

Unlimited PTO

Parental leave

401(k) match

Phone stipend

Home office perks

Health FSAs/HSAs

Team events

Job summary

Remotedxb in Dubai seeks a seasoned leader to drive Client Engagement Operations for large insurance clients, embedding AI agents and automation. You will manage timelines, stakeholder updates, and enterprise onboarding programs with a focus on impact.

You will collaborate with Product, Engineering and Sales to resolve complex operational challenges, develop strategic plans, expand knowledge resources, and reduce manual toil to boost efficiency and output quality.

Qualifications

• Experience in operations, strategy, program management or enterprise implementation for multimillion-dollar accounts.
• Hands-on familiarity with building AI agents and internal tools that integrate across platforms.
• Strong cross-functional collaboration with engineering, product and executives.

Responsibilities

• Lead end-to-end customer engagements and onboarding programs for large insurance clients.
• Manage timelines, reporting and stakeholder communication for high-impact enterprise accounts.
• Lead the AI-native transformation of the Client Engagement function with AI agents and automation.
• Design, prototype and deploy AI agents and internal tooling to connect disparate systems.
• Develop and execute quarterly strategic plans for Client Engagement Operations.
• Partner cross-functionally with Product, Engineering and Sales to resolve operational challenges.
• Maintain and expand the Client Engagement Knowledge Base and documentation.
• Identify and eliminate manual toil to improve team efficiency and output quality.

Skills

Operations

Strategy

Program management

Enterprise implementation

AI agents

APIs & JSON

Cross-functional collaboration

Analytical skills

Communication

Ownership

Tools

Internal tooling

API integrations

Job description

Responsibilities

• Lead end-to-end customer engagements and drive onboarding programs for large insurance clients
• Manage timelines, reporting, and stakeholder communication for high-impact enterprise accounts
• Lead the AI-native transformation of the Client Engagement function by embedding AI agents and automation into workflows
• Design, prototype, and deploy AI agents and internal tooling to connect disparate systems
• Develop and execute quarterly strategic plans for Client Engagement Operations
• Partner cross-functionally with Product, Engineering, and Sales to resolve complex operational challenges
• Maintain and expand the Client Engagement Knowledge Base and documentation
• Identify and eliminate manual toil to improve team efficiency and output quality

Requirements

• Proven experience in operations, strategy, program management, or enterprise implementation for multimillion-dollar accounts
• Hands-on familiarity with building AI agents and internal tools that integrate across multiple platforms
• Basic understanding of APIs, integrations, and data exchange formats like JSON
• Ability to independently develop and execute strategic plans
• Demonstrated success working cross-functionally with engineering, product, and executive stakeholders
• Strong analytical skills and ability to use data to measure impact
• Excellent communication skills for translating between technical and non-technical stakeholders
• A builder's mindset with a bias for action and ownership

Benefits

• Competitive salary and equity packages
• Platinum medical, dental, and vision healthcare
• Free life insurance, including long-term and short-term disability
• Unlimited PTO and paid holidays
• Maternity and paternity leave
• 401(k) with 3% company contribution
• Monthly phone stipend and home office perks
• Health FSAs and HSAs
• Regular team events and offsites