Senior Phone Banking Advisor

Mashreqbank PSC; United Arab Emirates; On-site; AED 60,000 - 100,000; Full time

Job summary

Mashreqbank PSC in the United Arab Emirates is seeking a telephone-based customer service professional to support internal and external customers. You will understand banking needs, clarify procedures, and deliver outstanding service to foster loyalty. Daily responsibilities include resolving on-the-spot issues, converting sales opportunities to meet targets, and capturing customer feedback to drive product development. Strong communication and listening skills are essential.

Qualifications

• University graduate with finance/banking or maths component
• Bilingual
• 1–3 years experience
• Very customer focused
• Computer literate
• Excellent communication skills
• Strong listening skills

Responsibilities

• Interact with customers over the phone to understand their banking needs.
• Provide excellent customer service to achieve customer loyalty.
• Resolve problems over the telephone on the spot.
• Convert sales opportunities to meet financial targets.
• Clarify and explain procedures and products over the telephone.
• Capture and report customer feedback towards continual product development.

Skills

Customer service

Communication

Active listening

Bilingual

Computer literacy

Education

University degree (finance/banking or maths preferred)

Tools

Job description

Mashreqbank PSC in the United Arab Emirates is seeking a telephone-based customer service professional to support internal and external customers. You will understand banking needs, clarify procedures, and deliver outstanding service to foster loyalty. Daily responsibilities include resolving on-the-spot issues, converting sales opportunities to meet targets, and capturing customer feedback to drive product development. Strong communication and listening skills are essential.