Senior Personal Banking Advisor ( UAE National )

To interact with customers over the phone and provide them with E2E excellent customer service / Experience, and be able to identify and fulfill their different financial needs.

1. Interact with Personal Banking customers over the phone and assist them on any query.
2. Provide excellent customer service to achieve customer loyalty and long term Cm relationship.
3. End to End Problem Solving and ownership.
4. Convert sales opportunities in order to meet financial targets and generate revenue.
5. Clarify and explain different banking procedures, products and processes over the telephone.
6. Capture and report customer feedback towards continual product development.

Operates in a Call Centre environment where the interface with customers is over the telephone. Operates within standard rules and guidelines set by the Bank and additional ones set by priority banking.

1. Mostly related to explaining procedures or providing information regarding retail banking products offered to premier customers.
2. Also involves root cause analysis and reversals of charges and fees when necessary.

Limited to certain functions which enable on-the-spot problem resolution.

1. University Graduate (preferably with some finance / banking or math component).
2. Fluent in both Arabic and English.
3. 1-3 years experience in similar field.
4. Very customer focused.
5. Computer literate.
6. Excellent communication skills.
7. Strong listening skills.
8. Flexibility to work on shifts / Timings.
9. Strong computer skills.
10. Ability to work in Shifts and round the clock.