Senior Operations Solution Lead -

Nextcare; Dubai; On-site; AED 180,000 - 300,000; Full time

Job summary

Allianz Partner Health seeks an experienced project professional to lead complex initiatives across global teams. You will apply established PM methodologies to manage transitions, develop business cases, and ensure cost-effective solutions while coordinating with internal and external stakeholders.

The role emphasizes strong communication, rigorous planning, and the ability to deliver results in a multinational environment.

Qualifications

• Experience in AzC Operations or non-operational departments for at least four years.
• Project management methodologies knowledge and relevant qualifications desirable.
• Third-level accreditation from college or university.

Responsibilities

• Lead projects using established PM methodologies with transparency and efficiency.
• Coordinate transitions across Lines of Business Health Operations and end users to minimize downtime.
• Develop business cases, scopes of work, budgets, plans and schedules with clear communication.
• Understand client and stakeholder needs, challenge assumptions and ensure cost-effective solutions.
• Manage schedules, risk/issue, and scope change control.
• Collaborate with Allianz and external entities to fulfill project requirements.
• Onboard strategic new clients or business units with optimized processes.
• Prepare and present project outcomes, milestones, issues, and resolutions.
• Engage stakeholders to resolve conflicts and escalate where needed.
• Lead cross-functional teams toward successful delivery and report to senior leadership.

Skills

Project management

Stakeholder management

Communication

Time management

Education

Bachelor's degree

Job description

Responsibilities

• Leads projects with transparency and efficiency, applying established project management methodologies.
• Manages transitions between projects across Lines of Business Health Operations and end users, ensuring seamless implementation and minimal operational downtime through effective troubleshooting.
• Develops business cases, statements of work, budgets, plans, and schedules, communicating them clearly and effectively.
• Thoroughly understands client and stakeholder needs, challenges assumptions, evaluates projects for cost-effectiveness, and ensures optimal solutions.
• Manages and drives project schedules, risk and issue management, and scope change control.
• May involve collaborating closely with Allianz and external entities in various countries to fulfill project requirements.
• Coordinates and leads operational teams in onboarding strategic new clients or business units, ensuring operational requirements are met and processes are optimized.
• Provides input for strategic opportunities and tenders, demonstrating Allianz Partner Health’s capability to meet requirements.
• Supports and leads strategic, high-priority projects involving multinational teams and external experts.
• Prepares and evaluates business cases and assesses the strategic alignment of all projects.
• Plans resource needs and ensures efficient use of shared resources according to project plans.
• Facilitates change management processes to secure project benefits.
• Commits to ongoing professional development in project and program management and related areas.
• Prepares and presents project outcomes, including milestones, issues, and resolutions.
• Supports Operations teams in implementing solutions within existing service delivery models.
• Engages with project stakeholders to resolve conflicts and address project challenges.
• Leads project team members in identifying issues requiring escalation to senior operational leadership.
• Coordinates, participates in, and documents conference calls and project meetings.
• Communicates effectively and leads cross-functional teams toward successful delivery.
• Generates reports for Senior Operational Leadership highlighting achievements, deliverables, and issues, fostering strong relationships with business sponsors and key stakeholders.

Qualifications

• Technical experience working within AzC Operations or Non-Operational Departments for at least four years.
• Project management methodology knowledge and relevant qualifications are desirable.
• Third-level accreditation from college or university.

Competencies

• Ability to prioritize workload and manage time efficiently.
• Customer-focused approach.
• Strong attention to detail, analytical thinking, and problem-solving abilities.
• Excellent organizational and planning skills.
• Confidence in constructively challenging ideas.
• Highly developed interpersonal and communication skills, both verbal and written.
• Ability to collaborate effectively within a team environment.
• Demonstrates honesty and integrity.
• Proficient presentation skills.

Work effectively in an environment shaped by artificial intelligence (AI), machine learning, data, analytics and cloud-based tools, using insights responsibly with our standards of data governance, security and ethical use.