Senior Operations Officer - WFO

ADIB; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading financial institution based in Abu Dhabi seeks a Senior Operations Officer to oversee team operations within a banking environment. The candidate should possess 5-6 years of banking experience along with a Master's or Bachelor's degree in Banking and Accounting. This position emphasizes leadership, communication, and organizational skills while managing operational workflows and ensuring compliance with internal policies.

Qualifications

• 5-6 years of banking experience in finance origination and after sales service including syndication operations.

Responsibilities

• Oversee team operations to maintain high standards of accuracy and control.
• Monitor and ensure timely processing of finance transaction requests.
• Supervise and verify finance disbursement documentation.

Skills

Leadership

Team Work

Good Communication skills

Highly organized

Education

Master / Bachelor Degree in Banking and Accounting

Job description

Role

Senior Operations Officer - WFO

Location

Abu Dhabi

Role Purpose

Maintain tight and high quality Operational and Administrative controls

Key Accountabilities

• Oversee team operations to maintain high standards of accuracy and control, ensuring error‑free execution of high‑value transactions and minimizing financial and reputational risks.
• Monitor and ensure timely processing of finance transaction requests via BPM Workflow System and WFOServices email, aligning team performance with agreed turnaround times.
• Supervise, scrutinize and verify finance disbursement documentation across multiple products, ensuring adherence to approval protocols, Sharia compliance, and system accuracy before final authorization.
• Supervise and approve all AED / FCY fund transfers, settlement transactions and miscellaneous instructions ensuring compliance with internal policies and Sharia guidelines.
• Manage daily reconciliation of MAP and GL accounts, including Khalifa Fund / MOPA, validate MIS accuracy, and elevate unresolved items to relevant stakeholders.
• Manage the maintenance and reconciliation of commodity trade records, ensuring timely broker fee payments and alignment with MAP account balances.
• Review and validate daily control reports, ensure proper document archiving, and enforce adherence to service delivery standards and regulatory policies; deferral follow‑up / escalation performed if required.
• Ensure strategic support to international branches and review documentation for new syndication / structured deals and amendments; ensure timely issuance of notices and claim agency fees as applicable.
• Review with external legal and internal legal counsel together with Sharia for the documentation and product structuring for mega and syndication deals.
• Lead the identification and resolution of transactional discrepancies, ensure prompt escalation of exceptions, and uphold compliance with ADIB policies and procedures.
• Promote awareness of Business Continuity Plan (BCP) provisions and collaborate with the BCP Coordinator to ensure team preparedness and operational resilience.
• Regularly assess operational workflows and recommend improvements to enhance efficiency, control, and service quality.
• Encourage continuous learning by actively participating in and facilitating training programs, mentoring junior staff, fostering a culture of growth and excellence, and ensuring cross‑functional training among team members.
• Ensure timely submission of month‑end MIS to FCD and resolve inquiries from counterparties and business units effectively.

Specialist Skills / Technical Knowledge Required

• Leadership / Team Work / Good Communication skills / Highly organized
• Master / Bachelor Degree in Banking and Accounting

Experience

5-6 years of Banking experience in the Finance origination and after sales service including Syndication Operations