Senior Operations Manager, Marketplace and Rider, RoMENA

Uber; Dubai; On-site; AED 200,000 - 300,000; Full time

Job summary

A leading tech company is seeking a Senior Operations Manager to drive strategic initiatives in the Rest of MENA. This role involves analyzing marketplace dynamics, enhancing operational efficiency, and collaborating cross-functionally to support mobility innovations.

Qualifications

• Min 5 years of operations management experience, ideally in a tech-driven industry.
• Strong analytical skills and proven ability to translate data into strategies.
• Fluency in English essential; Arabic is a strong advantage.

Responsibilities

• Optimize marketplace dynamics and rider/driver behavior.
• Develop and implement innovative solutions to operational challenges.
• Manage the launch and optimization of new product offerings.

Skills

Analytical skills

Problem-solving

Communication

Project management

Tools

SQL

Excel

Tableau

Job description

Senior Operations Manager, Marketplace and Rider, RoMENA

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About The Role

As a Senior Operations Manager, you will drive strategic initiatives to balance supply and demand, implement product improvements, and streamline operational efficiency in Rest of MENA. This high-impact role requires strong analytical skills, problem-solving abilities, and cross-functional collaboration to shape the future of mobility in the region.

What You'll Do

• Optimize Marketplace : Analyze data to understand marketplace dynamics and rider / driver behavior, identifying opportunities for improvement and informing key decisions in the Rest of MENA.
• Drive Innovation : Develop and implement creative solutions to operational challenges, continuously improving existing processes and designing new ones.
• Lead Product Initiatives : Manage the launch and optimization of new product offerings in the RoMENA market, ensuring successful adoption and impact.
• Leverage Data : Build and utilize dashboards and analytical frameworks to proactively identify issues, provide actionable insights, and support data-driven decision-making.
• Collaborate Cross-Functionally : Partner with local, regional, and global teams to address business challenges and ensure local insights inform broader strategies.
• Understand Customer Needs : Utilize data to deeply understand the needs of existing and prospective riders, identifying key use cases and experience drivers.
• Develop Value Propositions : Identify and refine compelling value propositions for target rider segments, aligning global product offerings with their needs.
• Execute Go-to-Market Strategies : Collaborate with Operations and functional teams to define and implement effective go-to-market plans for rider initiatives.
• Solve Problems Analytically : Partnering with EMEA Central Ops, use data to identify root causes of issues, drive decisions, and implement effective solutions to improve product and feature performance.
• Manage Stakeholders : Build strong relationships and effectively manage stakeholders across various Operations and functional teams.
• Drive Projects : Independently manage and execute multiple complex projects in a fast-paced environment.

What You'll Need

• Min 5 years of operations management experience, ideally in a tech-driven or similar industry.
• Strong analytical skills and a proven ability to translate data into actionable strategies.
• Experience in marketplace operations, supply and demand management, or rider lifecycle management.
• Excellent problem-solving, project management, and communication skills.
• Proficiency in data analysis tools (e.g., SQL, Excel) and data visualization (e.g., Tableau).
• Proactive, results-oriented mindset with strong ownership.
• Fluency in English is essential; Arabic is a strong advantage.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Management and Manufacturing
• Internet Marketplace Platforms

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