Senior Operations Manager - Holiday Homes

Leanlynxes; Ras Al Khaimah; On-site; AED 120,000 - 180,000; Full time

Job summary

Leanlynxes is seeking a Senior Operations Manager for its holiday homes in Ras al-Khaimah, UAE. This on-site role involves leading property management operations, ensuring high guest satisfaction, and optimizing performance on platforms such as Airbnb and Booking.com. Ideal candidates will have over 5 years of experience in this sector, showcasing strong leadership and analytical skills.

Qualifications

• 5+ years in short-term rental/vacation rental operations.
• Strong team management and vendor negotiation skills.
• Exceptional guest service mindset.

Responsibilities

• Oversee operations of holiday homes and ensure guest satisfaction.
• Optimize property listings and monitor performance metrics.
• Implement and enforce SOPs for housekeeping and maintenance.

Skills

Analytical Skills

Leadership

Customer-Centric

Tech-Savvy

Adaptability

Tools

Property Management Systems (PMS)

Channel Managers

Automation Tools

Job description

Company Description

Leanlynxes is a trusted leader in business consulting and services, specializing in strategic consulting, operational optimization, digital transformation, financial advisory, and change management. The company is dedicated to helping organizations achieve sustainable growth, operational excellence, and competitive advantage across industries.

Role Description

This is a full-time on-site role for a Senior Operations Manager - Holiday Homes at Leanlynxes located in Ras al-Khaimah, United Arab Emirates. The Senior Operations Manager will be responsible for overseeing day-to-day operations of holiday homes, managing staff, ensuring guest satisfaction, and optimizing operational processes to drive efficiency and profitability.

Responsibilities:

• Oversee and optimize property listings on Airbnb, Booking.com, Agoda.com, and other relevant OTAs.
• Ensure listings are updated with high-quality photos, accurate descriptions, and competitive pricing.
• Monitor performance metrics (occupancy rates, ADR, RevPAR) and adjust strategies accordingly.
• Implement and maintain high standards of guest communication, check-in/check-out processes, and issue resolution.
• Handle escalated guest complaints and ensure timely resolution to maintain high ratings across platforms.
• Develop and enforce SOPs for housekeeping, maintenance, and guest interactions.
• Work closely with the Revenue Management team to optimize pricing strategies across all platforms.
• Analyze market trends, competitor pricing, and seasonal demand to adjust rates dynamically.
• Implement promotional strategies to boost bookings during low-demand periods.
• Manage relationships with cleaning services, maintenance teams, and property owners to ensure seamless operations.
• Negotiate contracts with third-party vendors to ensure cost efficiency and service quality.
• Conduct regular quality checks on property upkeep and maintenance.
• Ensure compliance with local short-term rental regulations, tax laws, and platform policies.
• Foster a culture of accountability, efficiency, and continuous improvement.

Qualifications

Experience: 5+ years in short-term rental/vacation rental operations, with expertise in Airbnb, Booking.com, and Agoda.com.

Leadership: Strong team management and vendor negotiation skills.

Analytical Skills: Proficiency in data-driven decision-making for pricing and operations.

Tech-Savvy: Familiarity with Property Management Systems (PMS), channel managers, and automation tools.

Customer-Centric: Exceptional guest service mindset with problem-solving abilities.

Adaptability: Ability to thrive in a fast-paced, dynamic environment.