Senior Operations Manager

Swim England; Dubai; On-site; USD 48,000 - 60,000; Full time

Job summary

An established industry player in the swimming sector is seeking a Senior Operations Manager to oversee a high-quality swimming program across multiple venues in Dubai. This role involves leading operational planning, managing staff schedules, and ensuring compliance with policies and procedures. You will collaborate closely with stakeholders and maintain a focus on customer service and swimmer progression. If you are passionate about swimming and have the qualifications to drive excellence in aquatic education, this is a fantastic opportunity to make a significant impact.

Qualifications

• Experience in operational planning and implementation for swim programs.
• Strong background in scheduling and managing swim classes and staff.

Responsibilities

• Lead operational planning and implementation of swim programs.
• Develop and manage class timetables and staff schedules.

Skills

Operational Planning

Class Timetabling

Stakeholder Relationship Management

Customer Service

Education

SEQ Level 3 Swim Coordinator

SEQ Level 2 Teaching Swimming Qualification

Degree or equivalent

Senior Swimming Coach Certificate

Tools

Data Management Systems

Scheduling Software

Job description

Changed your mind? Click the Swim England logo in the bottom left corner to manage your preferences at any time.

Contract Type : Permanent

Qualifications : Teaching Swimming : SEQ Level 3 Swim Coordinator, SEQ Level 2 Teaching Swimming Qualification or ASA Level 2 Award in Teaching Aquatics (QCF), Degree or equivalent, Coaching Swimming : Senior Swimming Coach Certificate or Level 3 Award

Working Hours : Full time

Salary : $48k to $60k USD (updated 6 March 2025)

Closing Date : 30th April 2025 23 : 59

Job Reference : SeniorOpsManager-2025

Speedo Swim Squads in Dubai is seeking a Senior Operations Manager.

As the Senior Operations Manager, you will work closely with the Club Director and Management to deliver a high-quality swimming program across more than 14 venues with a dedicated coaching and teaching staff.

Key Responsibilities

• Operational Planning and Implementation : Lead planning, scheduling, and implementation activities, overseeing swim programs, camps, venue / staff timetables, bookings, marketing, and promotions.
• Class Timetabling and Staff Scheduling : Develop and manage class timetables and staff rosters, focusing on revenue and KPIs such as instruction quality and swimmer progression.
• Systems and Software Management : Maintain and update systems and software, ensuring data accuracy and operational efficiency.
• Policies and Procedures : Develop and review SOPs, ensuring staff compliance and understanding.
• Stakeholder Relationship Support : Collaborate with stakeholders including schools and venue partners.
• Staff Communication : Distribute schedules and updates, ensuring staff preparedness.
• Training and Certification Oversight : Organize training programs and mentor staff for high standards.
• Program Delivery : Lead learn-to-swim and partner school programs, promoting continuous swimmer improvement.
• Event and Gala Management : Coordinate swim events and galas, overseeing logistics and staffing.
• Staff Recruitment and Expansion : Build and maintain a pool of qualified part-time staff.
• Staff Briefings and Performance Reviews : Conduct team meetings and performance evaluations.
• Facility Coordination : Coordinate with venue teams to uphold standards and address issues.
• Reporting and Quality Assurance : Complete reports and maintain quality standards.
• Customer Service and Engagement : Foster positive relationships with students and parents, addressing concerns promptly.
• Professional Presentation : Maintain a professional appearance and conduct.

How to apply

Please submit a cover letter explaining your interest, passion for swimming, and relevant experience.

This role requires qualifications such as :

• SEQ Level 3 Swim Coordinator
• SEQ Level 2 Teaching Swimming or ASA Level 2 Award in Teaching Aquatics (QCF)
• Degree or equivalent
• Senior Swimming Coach Certificate or Level 3 Award