Senior Operations Leader

Aramex; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading logistics company is seeking a Logistics Ecommerce Operations Leader in Dubai. This role involves overseeing fulfillment center operations, optimizing processes, leading a team, and managing budgets to enhance customer satisfaction and operational efficiency. Ideal candidates should possess a relevant degree and extensive experience in logistics and leadership.

Qualifications

• 5+ years in logistics, warehousing, or e-commerce.
• 2+ years in a leadership role.
• Experience with fulfillment center operations.

Responsibilities

• Oversee fulfillment center operations ensuring compliance and efficiency.
• Lead and develop warehouse staff, conducting evaluations.
• Implement process improvements to enhance efficiency.
• Ensure high standards of order accuracy and resolve issues.
• Utilize warehouse management systems to streamline operations.
• Manage operational budgets and resource allocation.

Skills

Leadership

Problem-solving

Data analysis

Communication

Attention to detail

Education

Bachelor's degree in Supply Chain Management

Bachelor's degree in Logistics

Bachelor's degree in Business Administration

Tools

Warehouse Management System (WMS)

Job description

Purpose of the Job

The Logistics Ecommerce Operations Leader will manage and oversee all aspects of fulfillment center operations, ensuring efficient, accurate, and timely order processing. This role will focus on optimizing logistics processes, managing a team of warehouse staff, and implementing strategies to enhance performance and customer satisfaction.

Job Description

Job Responsibilities:

1. Operational Management: Oversee daily fulfillment center operations including receiving, warehousing, order processing, and shipping. Ensure compliance with company policies, safety regulations, and industry best practices. Monitor and improve KPIs such as order accuracy, fulfillment speed, and inventory turnover.
2. Team Leadership: Lead and develop warehouse staff and supervisors. Conduct performance evaluations and provide training and support. Foster a positive, collaborative work environment.
3. Process Optimization: Implement process improvements to enhance efficiency and reduce costs. Use data and analytics for decision-making and continuous improvement. Manage inventory to prevent stockouts and overstocking.
4. Customer Experience: Ensure high standards of order accuracy and timeliness. Resolve order fulfillment and customer satisfaction issues. Collaborate with other departments to align fulfillment with business goals.
5. Technology and Systems: Utilize warehouse management systems (WMS) and other technologies to streamline operations. Stay updated on emerging technologies and trends to recommend new solutions. Ensure data integrity and security within the fulfillment system.
6. Budget and Resource Management: Develop and manage operational budgets, including labor, equipment, and inventory costs. Optimize resource allocation to meet demands and cost constraints. Oversee equipment maintenance and center upkeep.

Job Requirements:

• Bachelor’s degree in Supply Chain Management, Logistics, Business Administration, or related field.
• 5+ years in logistics, warehousing, or e-commerce, with 2+ years in a leadership role.
• Experience with fulfillment center operations and WMS.

Skills and Competencies:

• Strong leadership and team management.
• Excellent problem-solving and attention to detail.
• Proficiency in data analysis and performance metrics.
• Strong communication and interpersonal skills.
• Ability to thrive in a fast-paced environment.