Senior Officer Trade Services

National Bank of Fujairah; Fujairah; On-site; AED 120,000 - 180,000; Full time

Job summary

National Bank of Fujairah is seeking a Senior Officer in Trade Services to manage a section of operations, ensuring service quality and compliance with internal policies, regulatory guidelines, and ICC rules. The role emphasizes document verification, transaction checks, risk assessment, and timely MIS reporting.

The ideal candidate will have a graduate degree, 3–4 years in a bank's Trade Services unit at supervisory level, and strong AML knowledge aligned with UAE Central Bank regulations.

Qualifications

• Minimum graduate degree required.
• Knowledge of ICC rules and regulations.
• CDCS/CSDG preferred.
• 3–4 years on-the-job experience in a Trade Services department at supervisory level.
• Understanding AML within UAE and Central Bank regulations.

Responsibilities

• First point of contact for queries related to the section's activities.
• Document checking and verification/authorisation of transactions within thresholds.
• Apply charges and waivers for transactions handled.
• Assess risk and raise transaction tickets for approvals.
• End-of-day review of entries and maintenance of MIS.
• Ensure adherence to NBF policies, regulatory guidelines and ICC rules.
• Respond promptly to messages from counterparties, business and customers.
• Review SWIFT messages and end-of-day reports for pending items.
• Review BOD/online reports to maintain a clean desk policy.
• Maintain and file transaction records and balance outstanding items.
• Move completed files to off-storage as required.
• Rigorously follow AML guidelines and bank compliance policies.
• Raise ORER for incidents and implement controls.

Skills

Customer service

Data management

Transaction processing

Regulatory knowledge

Anti Money Laundering

Documentation/checking

Education

Graduate degree

Job description

Job Title: Senior Officer Trade Services

Posting Start Date: 21/09/2026

Job Description

Job Purpose

To manage a section of the Trade Services operations as per NBF Policies and Procedures, Regulatory guidelines and ICC rules with the prime objective of meeting Service Quality within agreed service delivery standards.

Key Accountabilities

• First point of contact for customer and business in case of queries/clarification with regard to activities handled by the Section.
• Responsible for Document Checking, verification/authorisation of transactions, customer/counter party instructions, relating to the Section within the prescribed threshold limits and meeting the agreed service level standards.
• Responsible for collection of relevant charges, application of preferential charges/waivers, etc. for all the transactions handled.
• Evaluate the risk of each transaction handled and responsible to raise Transaction Ticket for relevant approvals.
• EOD review of all INAU/IHLD entries, daily review of suspense account, maintenance of MIS for activities undertaken by Section/Unit.
• Ensure self and staff carry out the functions as per NBF policies and procedures, regulatory guidelines and relevant ICC rules.
• Responsible for prompt replies to all messages/faxes/queries from counter parties, Business and customers. Ensure that reporting staff too are following the same.
• Ensure that all swift messages prepared by the Section are completed, EOD review of all NACK/Pending items; acknowledgement of successful transmissions.
• Responsible for reviewing all BOD reports (online and T24/FINASTRA reports) for the section and EOD review of all pending items (IHLD/INAU reports) to ensure that the team maintains a clean desk policy.
• Responsible for upkeep of all transaction files handled by the Section including physical balancing of outstanding items on a regular basis.
• Responsible for movement of completed files to off-storage and retrieval as and when required
• Strict compliance to Anti Money Laundering guidelines & Bank’s Compliance policy
• Responsible for raising ORER for all incidents and ensure recommended controls are implemented and strictly adhered to.

Job Context

• Maintenance of MIS of various processes handled by the section.
• Back up to Document Processor/Verifiers/Document Checkers

Education

Minimum Graduate Degree

Experience and Skills

• Minimum Graduate Degree
• Good knowledge of various ICC rules and regulations.
• CDCS/CSDG Preferred
• Minimum 3/4 years on the job experience in a Trade Services Department of a bank at a supervisory level.
• An understanding of AML within the UAE and Central Bank regulations relating to transactional processing

Technical Competencies

Customer Service- Service Delivery-Proficient Collaboration-Basic Customer Focus-Basic Results Orientation-Basic Communication-Basic Agility and Innovation-Basic Transaction Processing and Control- Service Delivery- Proficient Data Management-Service Delivery-Proficient Product Knowledge and Documentation- Service Delivery- Proficient Core and Regulatory Banking Systems-Service Delivery- Proficient Process Re-engineering-Service Delivery-Proficient Policies and Procedures-Service Delivery-Proficient

Behavioural Competencies

Agility and Innovation-Basic Customer Focus-Basic Collaboration-Basic Communication-Basic Results Orientation-Basic