Assistant Manager - Trade Operations

Mashreq; Dubai; On-site; AED 180,000 - 300,000; Full time

Job summary

Mashreq is seeking an experienced Trade Operations professional to manage documentary checks for Export/Import LC, collections, and guarantees. The role covers Islamic trade operations in line with ICC guidelines and internal policies, ensuring accurate processing and timely resolution of issues.

The ideal candidate will have 5–8 years in Trade Operations, with 2–3 years in document checking, strong communication, and proficiency in MS Office.

Qualifications

• Bachelor's degree is required.
• 5-8 years of relevant experience in Trade Operations.
• 2-3 years of document checking experience is a must.
• Strong communication and interpersonal skills.
• Proficiency in MS Office (Word and Excel).
• Attention to detail and strong analytical ability.
• Able to work under pressure and be organized.

Responsibilities

• Process Trade Finance transactions (Import LC, Export LC, Guarantees, Imports/Exports Collections) as a backup.
• Handle Islamic Trade Operations documents per Shariah requirements.
• Review customer complaints and take action to resolve them.
• Coordinate with branches and internal stakeholders for smooth operations.
• Support scanning team and document dispatching activities.
• Back up for branch DOZ front desk and other ad-hoc tasks.

Skills

Communication skills

Interpersonal skills

Attention to detail

Analytical skills

Team player

Working under pressure

Organizational skills

Education

Bachelor's Degree

Tools

MS Office

Job description

The incumbent will be responsible for checking LC/SBLC/Collection documents under Export/Import as per Bank’s internal policies as well as ICC guidelines and lodging the transactions in the processing system. The coverage will be all the areas of Trade Finance for various business segments.

Key Result Areas

• Process transactions related to Trade Finance Transactions (Import LC, Export LC, Guarantees, Import and Export Collections) as a Backup.
• Handle Islamic Trade Operations documents, and ensure all requirements are met as per Shariah requirements
• Review customer complaints and take immediate action to satisfy them.
• Ensure errors/knowledge gaps resulting in rejection of docs are shared with line manager/team to address customer service issues.
• Manage the Export Advising dispatch process
• QC for Shipping Guarantees
• Backup for all branches for Scanning
• Preparing/tracking all new received and lodged documents for BNC LODG.
• Scanning of documents. & Rescanning of all types of document (as per requirements)
• Supporting the scanning team with any assistance
• Support the scanning team to ensure tasks are completed smoothly and offer assistance whenever needed.
• BNC doc dispatching.
• Support for All FTC front desk activities at the DOZ branch.
• Ad-hoc tasks given by the Team Head
• Coordinate with branches and internal stakeholders to ensure smooth operations
• Support and guide team members to ensure operational efficiency and service quality

Knowledge, Skills and Experience

• Bachelor's Degree
• At least 5-8 years of relevant working experiences in Trade Operations
• Document checking experience of 2-3 years is a must.
• Strong communication skills and interpersonal skills
• Proficiency in MS Office (Word and Excel)
• Attentive to details, strong analytical skills and interpersonal skills
• Able to work under pressure, excellent organizational skills and good team player.