Senior Officer – Trade Services

Key Responsibilities

1. Verify and authorise all trade services transactions of the team, within delegated authorities and TP system release limits (wherever applicable).
2. Verify contents of a transaction to ensure that neither customer nor Bank is placed at risk.
3. Meet turnaround times as per the Service Level Agreement & productivity standards.
4. Organise work flow to achieve maximum productivity.
5. Act as the primary point of contact for Customer Service Group and Customers for enquiries / problem resolution.
6. Monitor all transactions to ensure obligations / payments are duly met.
7. Monitor and report to Senior Manager, Trade Services all irregular items with a view to take corrective action for timely liquidation of such items.
8. Enhance morale of staff under direct control.
9. Comply with internal operating procedures as per Procedures Manual and other Group Policy standards.
10. Ensure that staff in the team are fully aware of the BOLD requirements and actively participate in BOLD initiatives.

Projects & Managerial Responsibilities:

1. Assist launch and implement new cross-functional products and services and to maintain/service existing products to meet and exceed the expectations of our clients.
2. Assist in implementation of service improvement initiatives in Trade Services centre and facilitate transfer of best practices.
3. Ensure that all charges are recovered while processing transactions by way of conducting sample checks on periodic basis.
4. Participate in the training and development of Trade Services personnel to ensure operational excellence at all levels.

Operational Risk Management:

1. Comply with Group Money Laundering Prevention Policy and Procedures to the extent applicable and reporting all suspicious transactions to the Line Manager.
2. Sign documents viz. LC, Guarantees etc wherever applicable.
3. Living the bank's values at all times.

Job Category

IT - Network

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Closing Dates
The closing date for applications is 21/05/2014. Please note all closing dates are given in Hong Kong time (GMT + 8 hours). We aim to respond to successful applicants within four weeks and will keep a record of your application in our database so that we can contact you when suitable vacancies arise in future.

Diversity & Inclusion
Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.

About The Company
Standard Chartered Bank started in 1958 in UAE with its first branch in Sharjah. The Group's business gradually increased in Dubai with the opening of several branches and today, Dubai is the administrative hub of the Middle East and South Asia Region. In its 43rd year, the Bank enjoys the position of having the most extensive branch network among foreign international banks in UAE with 10 branches emirate-wide.

Standard Chartered is an international bank, focused on the established and emerging markets of Asia, Africa, the Middle East and Latin America with an extensive global network of more than 600 offices in over 50 countries. The three principal business groups are Global Markets, Personal Banking and Corporate and Institutional Banking.

In UAE, we are one of the leading banks, offering an extensive range of products and services for personal customers, local companies, multinational corporate and financial institutions.