Senior Officer- Legal & Police OPS (Emiratised Role)

First Abu Dhabi Bank; Ras Al Khaimah; On-site; AED 120,000 - 200,000; Full time

Job summary

Join the UAE’s largest bank as a Senior Officer in Legal & Police Operations. This role includes managing legal requests, investigating fraud, and providing essential support to various bank segments. Candidates should have strong customer service experience and good knowledge of banking policies. Help contribute to our values-driven culture and make a significant impact while advancing your career in a dynamic financial environment.

Qualifications

• 1–2 years’ experience in customer service or call centers; candidates without experience may also be considered.
• Preferably 1 year of legal experience.
• Good knowledge of bank policies and procedures.

Responsibilities

• Assist in completing all police & legal requests as per SOP.
• Investigate fraud-related inquiries and provide back-office support for account openings.
• Prepare timely statements and reports to meet departmental standards.

Skills

Communication

Customer Service

Fraud Investigation

Education

High School / Diploma in any discipline

Job description

Senior Officer- Legal & Police OPS (Emiratised Role)

• Full-time
• Sub Division: Group Operations
• Division: GCOO

Join the UAE’s largest bank and one of the world’s largest and safest financial institutions. Our focus is to create value for our employees, customers, shareholders, and communities to grow through differentiation, agility, and innovation. We are looking for top talent, and your success is our success. Accelerate your growth as you help us reach our goals and advance your career. Be ready to make your mark at a top company, in an exciting & dynamic industry.

JOB PURPOSE:

• Assist in the completion of all police & legal requests as per SOP by providing operational services and support.
• Receive fraud-related inquiries and investigate cases with required details like FAB card (Debit/Credit/prepaid card transaction), account-related transactions, Pay it Wallet transactions, and CCTV footage requests by coordinating with internal FAB fraud departments and stakeholders.
• Provide back-office support to all UAE branches and departments for account openings & maintenance activities for Retail, ELITE & GPB (ISL & Conventional) segments.

KEY ACCOUNTABILITIES:

• Follow all relevant departmental policies, processes, SOPs, and instructions to ensure work is carried out in a controlled and consistent manner.
• Demonstrate compliance with the organization’s values and ethics to support a value-driven culture within the bank.
• Contribute to continuous improvement and sustainability of systems, processes, and practices, considering global standards, productivity improvement, and cost reduction.

Reporting:

• Assist in preparing timely and accurate statements and reports to meet department requirements, policies, and quality standards.

Minimum Qualifications and Experience:

• High School / Diploma in any discipline.
• 1–2 years’ experience in customer service or call centers; candidates without experience may also be considered.
• Preferably 1 year of legal experience.
• Good knowledge of bank policies and procedures.
• Excellent communication skills in English & Arabic.