Senior Officer - IFE

MAIN OBJECTIVE OF ROLE

To maintain the flydubai RAVE IFE system, ensuring compliance with aviation regulations and optimizing system functionality to enhance the passenger experience.

Key Responsibilities

1. Ensures 100% availability of In-Flight Entertainment (IFE) seats on all flights, monitoring and maintaining functionality to enhance passenger experience and satisfaction.
2. Performs routine maintenance operations on In-flight Entertainment (IFE) systems, including preventive maintenance and alterations, in compliance with regulations from the GCAA.
3. Provides necessary support and imparts essential product information to stakeholders within the organization, facilitating training and aiding in the marketing of IFE products.
4. Conducts troubleshooting and thorough testing of electronic assemblies and units within IFE systems installed on aircraft, ensuring all work is carried out in accordance with regulatory and company requirements.
5. Ensures completion and accurate recording of all maintenance documentation in the AMOS system, in accordance with regulatory and company guidelines.
6. Maintains open and effective communication with stakeholders, including managers, senior certifiers, and other technical divisions within flydubai, to diagnose and resolve in-service defects and problems promptly.
7. Utilizes maintenance manuals, wiring diagrams and fault isolation manuals effectively to assist with troubleshooting and repairs of IFE systems.
8. Provides comprehensive technical advice on the operation and functionality of IFE systems to ensure optimal performance and functionality.
9. Attends recurrent training sessions as required to enhance skills and maintain compliance with CAR 145 regulations governing aircraft maintenance.
10. Contributes to ensuring workplace safety, organization, and productivity by adhering to established safety protocols and procedures.
11. Assists in the resolution of any monthly media loading and integration issues, collaborating closely with the IFE content team and vendors.
12. Conducts thorough product testing and aircraft testing to verify that IFE systems function according to industry standards and specifications.
13. Coordinates service requirements with customer experience teams, frontline staff in service delivery, and engineering and maintenance departments to prioritize critical issues efficiently.
14. Stays abreast of the latest technologies and systems available in the market that can positively impact the customer experience of IFE systems.

Qualifications

1. Bachelor's Degree (3+ years)
2. Recognized and documented aircraft apprenticeship.
3. Fluent in English (other languages an advantage)
4. Demonstrated experience in IFE line maintenance.
5. Experience with IFE system maintenance is an advantage.
6. 5 - 7 years
7. GCAA B2 license an advantage but not a necessity.

COMPETENCIES

1. Customer Focus
2. Teamwork
3. Effective Communication
4. Personal Accountability & Commitment to achieve
5. Resilience and Flexibility (Can do attitude)

ISR Requirements

Reads and complies with the ISR policies of the Company and diligently reports any weakness or incidents to the respective Line Manager or the Information Security team. Completes all required ISR awareness sessions and follows associated guidelines in the day-to-day business operations.