Senior Officer- Domestic Payment Emiratized Role

First Abu Dhabi Bank; Abu Dhabi; On-site; AED 90,000 - 120,000; Full time

Job summary

A leading bank in the UAE is seeking a qualified professional to manage transaction processing within the Payment Center. The role involves ensuring efficient, error-free transactions with high compliance standards. Ideal candidates should have a Bachelor's degree and at least 3 years of relevant banking experience, including 2 years in payment functions. This position offers a full-time contract with opportunities for managerial growth.

Qualifications

• 3 years relevant banking experience.
• At least 2 years in payment function.
• Progressively increasing managerial responsibilities.

Responsibilities

• Ensure error-free processing of transactions.
• Perform monthly reconciliations.
• Participate in process improvement initiatives.
• Engage with departments for effective delivery.

Skills

Transaction processing

Compliance with policies

Operational risk management

Customer satisfaction

Education

Bachelor's degree

Job description

Job Purpose

The jobholder is responsible for processing a subsection of operations within a specific product or functional area and ensure quality and timeliness of the delivery in a costefficient & errorfree manner subject to high risk management and Banks / Regulator Compliance standards. S/he is expected to support the unit in

• Ensure efficient error free processing of transactions with strict compliance to policies and within the agreed SLAs.
• Ensure all transactions are processed in full compliance with underlying customer or internal instructions to minimize operational risks for the Bank.
• Ensure conformance to internal procedures / policies / guidelines and local and international norms and regulations as applicable.
• Perform monthly reconciliations and followups on outstanding.
• Perform all daily processing activities related to specific products or subfunctions within the Payment Center.
• Assist departments by providing appropriate delivery and support functions.
• Ensure record management (hard / soft copy & scanned version) and archival as per guidelines. To be responsible as primary custodian of security items & customer records.
• Participate actively in the various initiatives within section / unit / and the Bank as and when required.
• Engage on any other activity falling within pretext of a Processor.
• Provide periodical reports and management information for effective decision making.

• Maintain the highest level of internal and external customer satisfaction standards

Specific Accountabilities:

• Zero Ops Loss; NIL near miss / income leakage event; target zero high risk error
• Target zero complaints minimum 95 adherence to TAT standards as agreed with business. Achieve more than 90 satisfaction score in the internal customer survey
• Nil unauthorised breaches in Policy/regulatory requirements and SOPs. Satisfactory rating in all audits INA/RMU/ORC
• Nil breaches in housekeeping (reconciliations tracers DCFCL etc.
• NIL critical findings in regulatory /external/internal audits
• No. of PI (process improvement) proposals found fruitful by management. No. of successful PIs implemented
• Work with the line manager in introducing strong tools/processes to identify/ease operational risks attached to the unit
• Pursue opportunities for enhancing operational efficiencies along with adequate monitoring
• Ensure excellent housekeeping standards at all time
• Support multi desks and multi functions within the department

Qualifications :

Minimum Qualification

• Bachelors degree

Minimum Experience

• 3 years relevant experience in the banking sector with at least 2 years in similar positions of progressively increasing managerial responsibilities in the payment function.

Remote Work :

No

Employment Type :

Fulltime