Senior Officer – Customer Fulfilment

Rak Bank; United Arab Emirates; On-site; AED 120,000 - 180,000; Full time

Job summary

A leading bank in the UAE is seeking a Fraud Risk Manager to safeguard financial interests while providing high-quality service. This pivotal role involves collaborating with cross-functional teams to implement fraud management practices and ensure compliance with industry standards. The ideal candidate will possess a university degree, 5-7 years of banking experience, and strong analytical skills, alongside a comprehensive understanding of fraud prevention in the payment industry.

Benefits

Competitive compensation

Medical coverage

Comprehensive life insurance

Career development opportunities

Qualifications

• 5-7 years experience in banking.
• Strong understanding of payment card industry standards and fraud prevention practices.
• Experience working with card schemes like Visa and MasterCard.

Responsibilities

• Lead and manage all Acquiring Risk and Fraud-related functions.
• Implement preventive measures to control fraud.
• Monitor merchant alerts and suspicious transactions.
• Coordinate with internal departments and international banks for investigations.
• Generate and analyze fraud statistics reports.

Skills

Analytical skills

Investigative skills

Time management

Communication skills

Customer service orientation

Education

University Degree or equivalent qualification

Tools

Fraud management systems (CyberSource DM, MPGS Gatekeeper)

Microsoft Office

Job description

Description

At RAKBANK, we believe in fostering a culture of innovation, growth, and excellence. We are not just a bank; we are a community that thrives on teamwork, cutting-edge solutions, and the highest standards of governance.

About the role

The position is pivotal in safeguarding financial interests while delivering high-quality service to both internal and external stakeholders. Reporting to the Manager, this role requires close collaboration with cross-functional teams across the organization to ensure robust fraud prevention and risk management within the Acquiring Business.

What You'll Be Doing:

1. Lead and manage all Acquiring Risk and Fraud-related functions, ensuring efficient, secure, and controlled processing of cardholder data.
2. Implement preventive measures to control fraud in alignment with payment card industry standards.
3. Monitor merchant alerts and suspicious transactions using card management systems; liaise with issuers for authentication and follow-ups.
4. Coordinate with internal departments, card schemes, and international banks for fraud investigations and transaction confirmations.
5. Generate and analyze fraud statistics reports (daily, weekly, monthly) and prepare detailed analysis for management review.
6. Collaborate with the chargeback section and merchant operations to address fraud-related cases and conduct merchant training.
7. Review and act on reports from Visa, MasterCard (SAFE, MOST, MATCH), and other card schemes for fraud mitigation.
8. Engage with law enforcement, legal, and compliance teams on fraud and risk-related matters.
9. Maintain fraud-to-sales ratio through continuous monitoring and reporting.
10. Ensure compliance with card scheme non-compliance programs.
11. Manage E-commerce risk reviews and configure fraud monitoring rules across various channels.
12. Oversee secure handling of cardholder data, maintenance requests, and plastic card destruction.
13. Respond to inquiries from branches, telebanking, and cardholders regarding maintenance requests.
14. Mentor new staff and prepare team progress reports.

What We’re Looking For:

• Education: University Degree or equivalent qualification.
• Experience: 5-7 years in banking, with experience working with card schemes (Visa, MasterCard) and fraud management systems (CyberSource DM, MPGS Gatekeeper).
• Industry Exposure: Strong understanding of payment card industry standards and fraud prevention practices.

What’s In It For You:

• Competitive, performance-linked compensation.
• Medical coverage for you and your family.
• Comprehensive life insurance.
• Inclusive and diverse workplace culture.
• Career development and fast-track growth opportunities.
• Mentorship from industry experts.

Desired Candidate Profile

• Strong analytical and investigative skills.
• Excellent verbal and written communication abilities.
• Proficiency in Microsoft Office and fraud management platforms.
• Effective time management and multitasking capabilities.
• High level of integrity and customer service orientation.

Company Industry

• Banking
• Broking

Department / Functional Area

• R&D
• Research & Development

Disclaimer

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