Senior Officer – Customer Fulfilment

RAKBANK; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

RAKBANK is seeking an Acquiring Risk and Fraud Manager to spearhead fraud prevention and risk management efforts. This pivotal role will involve collaboration across departments, monitoring transactions, and adherence to payment industry standards to ensure financial security and the satisfaction of both internal and external stakeholders.

Benefits

Competitive, performance-linked compensation

Medical coverage for you and your family

Comprehensive life insurance

Inclusive and diverse workplace culture

Career development and fast-track growth opportunities

Mentorship from industry experts

Qualifications

• 5–7 years of experience in the banking sector.
• Experience with card schemes (Visa, MasterCard) and fraud management systems.

Responsibilities

• Lead all Acquiring Risk and Fraud-related functions to ensure secure cardholder data processing.
• Monitor suspicious transactions and coordinate fraud investigations.
• Generate and analyze fraud statistics reports for management.

Skills

Analytical skills

Investigative skills

Communication

Time management

Customer service orientation

Education

University Degree or equivalent qualification

Tools

Fraud management platforms

Microsoft Office

Job description

At RAKBANK, we believe in fostering a culture of innovation, growth, and excellence. We are not just a bank – we are a community that thrives on teamwork, cutting-edge solutions, and the highest standards of governance.

About the role

The position is pivotal in safeguarding financial interests while delivering high-quality service to both internal and external stakeholders. Reporting to the Manager, this role requires close collaboration with cross-functional teams across the organization to ensure robust fraud prevention and risk management within the Acquiring Business.

What You’ll Be Doing:

• Lead and manage all Acquiring Risk and Fraud-related functions, ensuring efficient, secure, and controlled processing of cardholder data.
• Implement preventive measures to control fraud in alignment with payment card industry standards.
• Monitor merchant alerts and suspicious transactions using card management systems; liaise with issuers for authentication and follow-ups.
• Coordinate with internal departments, card schemes, and international banks for fraud investigations and transaction confirmations.
• Generate and analyze fraud statistics reports (daily, weekly, monthly) and prepare detailed analysis for management review.
• Collaborate with the chargeback section and merchant operations to address fraud-related cases and conduct merchant training.
• Review and act on reports from Visa, MasterCard (SAFE, MOST, MATCH), and other card schemes for fraud mitigation.
• Engage with law enforcement, legal, and compliance teams on fraud and risk-related matters.
• Maintain fraud-to-sales ratio through continuous monitoring and reporting.
• Oversee secure handling of cardholder data, maintenance requests, and plastic card destruction.
• Respond to inquiries from branches, telebanking, and cardholders regarding maintenance requests.

What We’re Looking For:

• Education: University Degree or equivalent qualification.
• Experience: 5–7 years of experience in the banking sector, experience working with card schemes (Visa, MasterCard) and fraud management systems (CyberSource DM, MPGS Gatekeeper).
• Industry Exposure: Strong understanding of payment card industry standards and fraud prevention practices.

What’s In It For You:

• Competitive, performance-linked compensation.
• Medical coverage for you and your family.
• Comprehensive life insurance.
• Inclusive and diverse workplace culture.
• Career development and fast-track growth opportunities.
• Mentorship from industry experts.

Skills:

• Strong analytical and investigative skills.
• Excellent verbal and written communication abilities.
• Proficiency in Microsoft Office and fraud management platforms.
• Effective time management and multitasking capabilities.
• High level of integrity and customer service orientation.