Senior Officer- CCS Centre

First Abu Dhabi Bank FAB; Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

A leading bank in Dubai is searching for a Senior Officer to support Relationship Management Teams. The role includes providing operational services to enhance client experiences and require a university degree along with experience in banking operations. Ideal candidates exhibit excellent communication and problem-solving skills and the ability to work within a team in a fast-paced environment.

Qualifications

• Minimum 2 years of banking experience with exposure to banking operations.
• Knowledge of general banking principles.
• Good working knowledge of back-office operating procedures.

Responsibilities

• Support Relationship Management Teams by providing operational services to clients.
• Attend to client service requests and offer appropriate services.
• Maintain timely communication with internal stakeholders.

Skills

Excellent communication skills

Analytical

Problem-solver

Teamwork

Education

University Degree in Commerce or Banking

Tools

SharePoint/BPMS/DMS/T24

Job description

Bachelor of Business Administration (Management)

Nationality: Any Nationality

Vacancy: 1 Vacancy

Job Description

Job Purpose:

To support Relationship Management Teams by providing operational services and support to their clientele, enabling them to focus on business growth and building new relationships for the bank.

Key Accountabilities:

1. Follow all relevant departmental policies, processes, standard operating procedures, and instructions to ensure work is carried out in a controlled and consistent manner.
2. Demonstrate compliance with organizational values and ethics at all times to support a value-driven culture within the bank.
3. Contribute to the identification of opportunities for continuous improvement and sustainability of systems, processes, and practices, considering global standards, productivity improvement, and cost reduction.
4. Assist in the preparation of timely and accurate statements and reports to meet department requirements, policies, and quality standards.

Job Context

Specific Accountability

The key objective of the Senior Officer is to act as a liaison between clients and other internal departments of the bank.

The Senior Officer aims to enhance the client experience by servicing clients and providing them with operational and administrative support.

The Senior Officer serves the complete set of CCIB & IB clients, including:

• Attend to client service requests and provide appropriate services either directly or by interacting with other internal departments or branches, including:
• Account maintenance activities
• Corporate Credit Card operations
• Balance confirmation letters
• PDC Memos
• Account confirmation letter/Statement printing requests
• Closure letters
• RM inquiries
• Attending walk-in clients to accept requests on behalf of RM
• Exception handling, etc.
• SharePoint/BPMS/DMS/T24 (App)

Attend to RM's issues and grievances, resolving or providing solutions, and supporting in mitigating factors leading to client complaints or grievances.

Collect appropriate documentation as per bank and regulatory requirements.

Maintain timely and effective communication with internal stakeholders, adhering to TATs & SLAs agreed by CCS with other operational units.

Manage up-to-date records of all correspondences, queries, and service requests.

Responsible for all security items under their custody, ensuring proof of delivery as per bank policy and procedure.

Identify areas for improvement, considering associated risk factors.

Assist the Manager in enhancing the Customer Experience Centre from a transactional perspective.

Desired Candidate Profile

Qualifications

• University Degree in Commerce or Banking
• Minimum 2 years of banking experience with exposure to banking operations
• Knowledge of general banking principles
• Good working knowledge of back-office operating procedures
• Excellent communication skills in written and spoken English at all levels
• Analytical, self-motivated, energetic, flexible, dynamic, problem-solver, ready to work in a challenging environment
• Ability to work cooperatively in a team environment

Ability to work in a fast-paced environment where attention to detail, accuracy, and efficiency are crucial.

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