Senior Officer- CCS Centre

First Abu Dhabi Bank (FAB); Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading banking institution in the UAE is seeking a Senior Officer to manage client service requests and ensure smooth banking operations. The ideal candidate will have a degree in Commerce or Banking and at least 2 years of relevant experience. Responsibilities include handling account maintenance, corporate credit card operations, and maintaining effective communication with internal stakeholders. This role demands excellent analytical and problem-solving skills in a fast-paced environment.

Qualifications

• Minimum 2 years of experience in a Bank with exposure to Banking Operations.
• Knowledge of general Banking principles.
• Good working knowledge of Back-office operating procedures.

Responsibilities

• Manage account maintenance activities.
• Handle corporate credit card operations.
• Resolve RM inquiries and client requests.
• Maintain timely communications with internal stakeholders.

Skills

Communication skills

Problem-solving

Teamwork

Analytical skills

Education

University Degree in Commerce or Banking

Job description

Overview

Senior Officer serves the complete set of CCIB & IB clients which includes attending to client service requests and arranging to provide appropriate service either directly or by interacting with other Internal Departments or branches but not limited to the below.

Responsibilities

• Account maintenance activities
• Corporate Credit Card operation
• Balance confirmation letters
• PDC Memos
• Account confirmation letter / Statement Printing Request
• Closure letters
• RM inquiries
• Attending walk in clients to accept request on behalf of RM
• Exception handling etc.
• SharePoint / BPMS / DMS / T24 (App)
• Attend to RM’s issues and grievances and resolve or provide solution
• Also support in mitigating the factors that resulted in the client complaint / grievance
• Collect appropriate documentation required as per bank’s / regulatory requirement
• Timely and effective communications to be maintained with internal stakeholders by complying with TATs & SLAs agreed by CCS with other operational units
• Manage up-to-date records of all correspondences and handled / resolved queries and service requests
• Responsible for all security items held under their custody and assure to obtain all proof of delivery as per the bank policy and procedure
• Study and identify areas of improvement guarding the risk factors attached to them
• To assist the Manager in enhancing Customer Experience Centre from CCS transactional experience

Qualifications

• Minimum Qualification
• University Degree in Commerce or Banking.
• Minimum Experience
• Minimum 2 years of experience in a Bank with an exposure to Banking Operations
• Knowledge of general Banking principles.
• Good working knowledge of Back-office operating procedures.
• Excellent communication skills in written / spoken at all levels.
• Analytical, Self-motivated, energetic, flexible, dynamic, problem-solver, ready to work in a challenging environment.
• Must be able to work in a cooperative team environment.
• Ability to work in a fast-paced environment where attention to detail, accuracy and efficiency are of high importance
• Candidates should have a university degree in Commerce or Banking and a minimum of 2 years of experience in banking operations.
• Strong communication skills and the ability to work in a fast-paced environment are essential.