Senior MT5 Trade Support

Caliberly; Dubai; On-site; AED 350,000 - 520,000; Full time

Benefits offered by this job

Competitive compensation

Career growth opportunities

Job summary

Caliberly in Dubai, UAE is seeking a Senior MT5 Trade Support expert to manage day-to-day MT5 trading operations, ensure execution accuracy, and maintain platform stability in a fast-paced environment.

You will work with dealing, risk, IT, and client teams to resolve issues, monitor liquidity feeds, and support onboarding of new instruments. A strong background in Forex/ CFDs and 5–8+ years in MT5 trade support is required.

Qualifications

• Bachelor's degree in Finance, IT, Business, or related field.
• 5–8+ years of MT5 trade support or dealing operations.
• Hands-on MT5 server, admin tools, and trade lifecycle experience.
• Solid knowledge of Forex, CFDs, commodities, indices and trading mechanics.
• Experience with liquidity providers and brokers.

Responsibilities

• Monitor live MT5 activity to ensure accurate trade execution and system stability.
• Resolve trade issues including order execution, pricing discrepancies, and latency.
• Investigate and resolve client trade complaints with dealing, risk, and tech teams.
• Monitor servers, bridges, liquidity feeds, and execution quality.
• Coordinate with IT and providers for timely issue resolution.
• Prepare daily reports on trade activity and platform performance.
• Support onboarding of new instruments and account configurations.

Skills

MT5 trade support

Dealing operations

Trading platform support

Forex/CFD knowledge

Analytical skills

Communication

Problem-solving

Education

Bachelor's degree in Finance/IT/Business

Tools

MetaTrader 5 server

Admin tools

Liquidity bridges

Job description

About the Role

We are seeking a highly experienced Senior MT5 Trade Support professional to manage and support day-to-day trading operations on the MetaTrader 5 platform. This role is critical in ensuring smooth trade execution, platform stability, issue resolution, and high-quality support to internal teams and clients in a fast-paced trading environment.

Key Responsibilities

MT5 Platform & Trade Support

• Monitor live trading activity on the MT5 platform to ensure accurate trade execution and system stability.
• Support trade-related issues including order execution, pricing discrepancies, slippage, and latency.
• Investigate and resolve client trade complaints in coordination with dealing, risk, and technical teams.

System Monitoring & Issue Resolution

• Monitor server performance, bridges, liquidity feeds, and execution quality.
• Identify, upscale, and troubleshoot technical issues related to MT5 servers, plugins, and integrations.
• Coordinate with IT, liquidity providers, and third-party vendors for timely issue resolution.

Risk & Dealing Support

• Support dealing desk operations by monitoring exposure, margin levels, and abnormal trading behavior.
• Assist with execution controls, trade validations, and risk mitigation measures.
• Ensure trading activities comply with internal policies and regulatory requirements.

Client & Internal Support

• Act as an escalation point for complex client trading issues and platform-related queries.
• Provide guidance to customer support teams on MT5 functionality and trade processes.
• Support onboarding of new trading instruments, symbols, and account configurations.

Reporting & Documentation

• Prepare daily and periodic reports on trade activity, system issues, and execution performance.
• Maintain detailed logs and documentation of incidents, resolutions, and platform updates.
• Support audits, reconciliations, and compliance reviews as required.

Process Improvement & Stability

• Identify opportunities to improve trade support workflows, monitoring tools, and response times.
• Assist in testing platform upgrades, patches, and new MT5 features before production release.
• Ensure business continuity through proper monitoring, backups, and escalation procedures.

Qualifications & Experience

• Bachelors degree in Finance, Information Technology, Business, or related field.
• 5–8+ years of experience in MT5 trade support, dealing operations, or trading platform support.
• Strong hands-on experience with MetaTrader 5 server, admin tools, and trade lifecycle.
• Solid understanding of Forex, CFDs, commodities, indices, and trading mechanics.
• Experience working with liquidity providers, bridges, and execution models.

Key Competencies & Behaviours

• Strong analytical and problem-solving skills
• High attention to detail and accuracy
• Ability to work under pressure in live trading environments
• Excellent communication and coordination skills
• Proactive mindset with strong ownership of issues
• Flexible to work in shifts and across trading hours

What We Offer

• Key role within a dynamic trading operations environment
• Exposure to advanced trading systems and global markets
• Competitive compensation and benefits
• Professional growth and long-term career opportunities