Senior Manager Strategy and Operations

Senior Manager Strategy and Operations

We are seeking an ambitious, results-driven Senior Manager Strategy and Operations to play a pivotal role in our organization. As a dynamic leader, you will closely collaborate with the President to drive operational excellence, set strategic goals, and ensure seamless day-to-day business operations. The ideal candidate will be a critical thinker with a startup mindset, able to inspire teams, challenge existing processes, and deliver innovative solutions that fuel growth and ensure commercial viability. Taking a strategic vision and creating actionable roadmaps for success.

You bring experience working with global cross-cultural teams across PR, technology, product, and external partners, fostering relationships and providing direction to achieve business objectives. Your ability to communicate effectively, both internally and externally, will be essential in shaping and executing the company's vision and driving operational success across all levels.

Scope of Role

1. Collaborate with the President to make high-impact operational decisions and assist in defining and executing strategic goals, ensuring alignment with the company's vision.
2. Lead day-to-day business operations, ensuring smooth progress and optimal productivity across all departments.
3. Manage relationships with external partners and vendors, ensuring contracts and collaborations align with the business's long-term objectives.
4. Oversee and guide cross-functional teams, including PR, technology, product, and external stakeholders, providing clear feedback, coaching, and development.
5. Challenge existing processes and procedures, using a critical mindset to identify opportunities for innovation and efficiency improvements, ensuring operational agility and competitiveness.
6. Lead the evaluation and optimization of business procedures in line with organizational goals, implementing data-driven improvements.
7. Ensure timely project execution by managing resource allocation and overcoming obstacles to meet deadlines.
8. Enhance customer satisfaction by streamlining and optimizing customer support processes.
9. Revise and formulate company policies to ensure they align with operational goals and facilitate smooth execution.
10. Analyze and interpret operational data to evaluate team performance, make informed decisions, and provide actionable insights to stakeholders.

Required Experience

1. Proven experience as a Senior Manager Strategy and Operations or in an equivalent leadership role, ideally in a fast-paced, high-growth startup environment.
2. Strong organizational, leadership, and team-building abilities with a focus on performance optimization and growth.
3. Innovative and strategic mindset, capable of driving change, challenging the status quo, and implementing cutting-edge solutions.
4. Exceptional communication and interpersonal skills, with the ability to clearly articulate the company's strategy and operational priorities to diverse teams and external partners.
5. Strong understanding of business functions and principles, with a focus on achieving both operational excellence and commercial success.
6. Proficient in data analysis, performance metrics, and operational KPIs, with the ability to use insights to drive decision-making and continuous improvement.
7. Commercial acumen with a practical approach to feedback-driven decision-making and resource allocation.
8. Familiarity with MS Office and various business management software tools.
9. Fluency in Arabic and English is essential, especially for engaging with regional partners and stakeholders.
10. Experience in startups within the MENA region and a background in Mental Health/Health Care is desirable.