Senior Manager, Societal Impact Programs - Middle East & Asia

Udacity; Dubai; Hybrid; AED 440,000 - 588,000; Full time

Job summary

A global tech education company is seeking a Senior Manager for Societal Impact Programs in Dubai, focusing on government and enterprise partnerships across the Middle East. The role includes managing projects, ensuring outcomes, and nurturing client relationships. Strong project management experience, fluency in English and Arabic, and a passion for digital transformation are required. Flexible remote work options and comprehensive benefits are offered.

Benefits

Flexible remote work options

Comprehensive medical insurance

Unlimited access to Udacity Nanodegrees

Quarterly wellness day off

Qualifications

• 7+ years of experience in project management and client management.
• Experience with government and semi-government entities in UAE and KSA.
• Ability to manage complex projects with multiple stakeholders.

Responsibilities

• Manage large-scale Societal Impact and Enterprise projects.
• Establish relationships with local governments and NGOs.
• Measure and report on program impact outcomes.

Skills

Fluent in English and Arabic

Strong analytical skills

Project management expertise

Excellent communication skills

Ability to influence decisions

Education

Relevant Bachelor's degree

Job description

Senior Manager, Societal Impact Programs - Middle East & Asia

Dubai - UAE

Overview

Udacity is now an Accenture company, and exciting things are happening. We are on a mission of forging futures in tech through radical talent transformation in digital technologies. Our Societal Impact Programs enable governments, foundations and enterprises around the world to fulfill their societal impact objectives. Our global programs improve the livelihoods of diverse populations and workforces through large-scale talent transformation journeys around the skills of the future. This role mixes project management and partnership/client management and is responsible for developing, managing, tracking, and ensuring success of our Societal Impact Programs. Career outcomes are a key value driver, and the ability to ensure outcomes are achieved, tracked, and communicated across government programs is critical. Knowledge of the tech job market and skills demanded in the country/region is required, even if you are not a tech expert yourself. Performance will be measured by managing partnerships and coordinating with Udacity’s sub-teams to ensure partner success, student outcomes and broader societal impact.

Udacity is the place for you if you are fast-paced, impactful and inspiring. If you are solution-driven, comfortable with ambiguity, people-focused and looking to create impact, then this role is for you.

Responsibilities

• Act as a project/program manager for large-scale projects with entities including government entities, semi-government entities, enterprises and donor corporations, primarily in the Middle East with a focus on UAE and KSA (and the GCC more broadly, if needed)
• Manage senior clients and partner teams directly and independently
• Manage the end-to-end execution of Societal Impact and Enterprise programs
• Measure, analyze and report on program impact outcomes while tracking against KPIs
• Maintain high levels of customer engagement and satisfaction with a focus on loyalty and renewal/upsell
• Coach customers to be product experts and train their teams on Udacity methodologies to become self-sufficient
• Identify common customer challenges and actively suggest better solutions
• Problem-solve and conceptualize program elements to achieve desired outcomes
• Manage pre-launch processes of Societal Impact and Enterprise programs
• Liaise between internal and external stakeholders at key milestones to deliver strong program outcomes
• Act as the main point of contact for partners and Udacity’s student experience team and help resolve issues
• Support in career-building efforts
• Establish relationships with local government and semi-government entities, NGOs, top-tech firms, and universities to develop and roll out training at scale
• Contribute to quarterly and annual targets for revenue and users generated through partnerships
• Nurture and maintain relationships with integrity and professionalism

Qualifications & What We Value

• Required: Ability to speak and write in English and Arabic fluently and idiomatically
• 7+ years of experience in end-to-end project management, partnerships and client management, ideally in consulting, education/training, or technology
• Experience with government and semi-government entities in UAE and KSA
• Strong analytical, verbal, and written communication skills
• Ability to manipulate large data sets and develop insightful presentations
• Proven track record managing complex projects with multiple stakeholders across geographies
• Ability to handle mid to senior level stakeholders and interface with partner teams independently
• Ability to identify opportunities, collaborate with multiple teams and influence decision makers
• Ability to drive initiatives, execute independently and be resourceful
• Strong organizational and documentation skills, ability to meet deadlines and manage several work streams
• Adaptability and curiosity in a fast-paced dynamic environment
• Passion for learning, digital transformation and tech-related projects
• Team player who collaborates and offers/help when needed
• Willingness to travel within the GCC and occasionally regionally/globally

Benefits

• Flexible remote work options with in-person collaboration spaces in Mountain View, Cairo, Dubai and Noida; opportunities to connect in person
• Paid time off
• Comprehensive medical insurance coverage for you and your dependents
• Employee wellness resources and initiatives
• Quarterly wellness day off
• Personalised career development
• Unlimited access to Udacity Nanodegrees

Compensation varies by location, role, skill set and experience. Udacity, an Accenture company, provides a reasonable compensation range as required by local law.

We are an equal opportunity employer and do not discriminate on any protected basis. Our diversity makes us more innovative, competitive and creative in serving clients and communities.

Udacity, an Accenture company, is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities and is committed to veteran employment opportunities.

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