Senior Manager Service Operations Platforms & Tools

Majid Al Futtaim; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

Majid Al Futtaim is seeking a Senior Manager for Service Operations Platforms and Tools to drive operational efficiency and innovation. This role involves overseeing the lifecycle of platforms, collaborating with cross-functional teams, and managing vendor relationships in a dynamic environment. The ideal candidate will have a degree in IT or related fields and significant experience in operational management.

Benefits

Friendly work environment

Diverse team of over 45,000 colleagues

Opportunity for personal and professional growth

Qualifications

• 6 to 8 years managing operational platforms with at least 2 years in a leadership role.
• Experience in cross-functional projects involving operational technologies.
• Familiarity with cybersecurity practices related to operational technologies.

Responsibilities

• Oversee lifecycle of operational platforms and tools, including evaluation and maintenance.
• Develop strategy for continuous evolution of tools and platforms.
• Manage relationships with platform and tool vendors.

Skills

Communication

Interpersonal Skills

Data Analytics

Education

Bachelor’s degree in Information Technology

Bachelor’s degree in Business Administration

Bachelor’s degree in Operations Management

Tools

Power BI

Tableau

Job description

JOB TITLE
Service Operations Platforms and Tools Senior Manager | MAF Global Solutions | Global Solutions UAE

ROLE SUMMARY
The Operations Platforms and Tools Manager is responsible for overseeing the selection, implementation, and management of platforms and tools that support operational efficiency and innovation. This role ensures that the organization's operational technologies are aligned with business objectives, secure, scalable, and optimized for performance. The Manager collaborates with cross-functional teams to identify needs, deploy solutions, and drive continuous improvement.

ROLE PROFILE

• Oversee the lifecycle of operational platforms and tools, including evaluation, implementation, maintenance, and retirement.
• Ensure platforms and tools are aligned with business needs and are scalable for future growth.
• Develop and execute a strategy for the continuous evolution of tools and platforms to support operational goals.
• Collaborate with stakeholders to identify requirements for operational platforms and tools.
• Work closely with IT, operations, and business units to align platform strategies with organizational objectives.
• Manage relationships with platform and tool vendors, ensuring effective service delivery and support.
• Oversee the selection, deployment, and management of tools and platforms used for IT support (e.g., ticketing systems, remote support tools).
• Regularly audit support activities to ensure compliance and identify improvement opportunities.

REQUIREMENTS

• Bachelor’s degree in information technology, Business Administration, Operations Management, or a related field..
• 6 to 8 years of experience managing operational platforms and tools, with at least 2 years in a leadership role.
• Experience in managing cross-functional projects involving operational technologies.
• Strong communication and interpersonal skills for managing diverse stakeholders.
• Knowledge of data analytics and reporting tools (e.g., Power BI, Tableau).
• Familiarity with cybersecurity practices related to operational technologies.

WHAT WE OFFER

• At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
• Work in a friendly environment, where everyone shares positive vibes and excited about our future.
• Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.