Senior Manager, Sales and Service Center

BlueSnap, Inc; Dubai; On-site; USD 120,000 - 180,000; Full time

Job summary

An established industry player is seeking a Senior Manager for their Sales and Service Center in Dubai. This role involves leading a team to manage accounts, drive sales, and enhance client relationships within the banking sector. The ideal candidate will possess substantial experience in banking, particularly in Liabilities, and demonstrate strong commercial acumen and strategic planning skills. Join a progressive institution that values exceptional service and offers the opportunity to contribute to its continued success in the UAE market.

Qualifications

• 8-10 years of banking experience in UAE, with 5 years in Liabilities.
• Strong commercial acumen and strategic planning abilities.

Responsibilities

• Manage a team to service and manage accounts not under RM management.
• Achieve sales targets for Liabilities Volume & Revenue, focusing on CASA & Deposits.

Skills

Commercial Acumen

Strategic Planning

Client Relationship Management

Cross-Selling

Education

Bachelor's Degree

MBA

Job description

Senior Manager, Sales and Service Center

• PBG-Personal Financial Services
• Dubai
• Experienced
• Full-time
• ID: 101294

Description

Operating in the UAE for over 50 years, CBD manages the financial requirements of some of the largest corporates and businesses operating in the country, driving the UAE economy. Over the years, CBD has transformed into a progressive and modern banking institution winning multiple awards for its digital initiatives, credit cards, bank accounts, mobile app features, and services.

CBD has been recognized as the number one bank in the UAE on the Forbes list of The World’s Best Banks 2022.

As we continue to build upon our successes, we are looking for ambitious individuals passionate about banking and finance and the markets in which CBD operates. Demonstrating talent in dealing with people—colleagues and customers—and delivering exceptional service is equally important.

Job Purpose

Manage a team of BSOs to service and manage accounts not under RM management. Grow the portfolio through cross-selling and upselling to convert accounts into relationship-managed segments. Solicit and acquire new-to-bank relationships (excluding high-risk clients). Ensure timely governance of the portfolio, including RFIs response, TAT, and KYC/ODD compliance.

Principal Accountabilities

1. Lead a team of Liability BSOs as Unit Head, with full accountability for the designated portfolio/region and achieving budgeted targets.
2. Manage special portfolio projects such as cleanup exercises, account upgrades/downgrades, and stakeholder engagement, while maintaining high service standards through team training.
3. Solicit new to bank relationships and manage existing high-value clients to retain and grow their banking relationships profitably, in line with business targets.
4. Achieve sales targets for Liabilities Volume & Revenue, focusing on CASA & Deposits products, and cross-sell FX, PCM, and Trade services.
5. Coordinate account planning with product partners to ensure multi-product relationships and increased share of wallet, leveraging referrals to Wealth/Consumer Banking and other segments.
6. Establish effective internal and external communication to ensure timely responses and high client satisfaction.
7. Support team members, including RMs/SRMs, in transactional services and client visits.
8. Ensure compliance with internal audit, AML, and Central Bank guidelines, maintaining high standards of governance and policy adherence.
9. Drive the organization’s CODE Values.

Requirements

Education and Experience

Bachelor’s Degree (MBA preferred)

Minimum 8-10 years of banking experience in UAE, with at least 5 years in Liabilities within Corporate, Commercial, and Treasury sectors.

Strong commercial acumen and strategic planning abilities are essential.