Senior Manager, Retail Analytics & Client Success (MEA UAE)

NielsenIQ; Sharjah; On-site; AED 120,000 - 150,000; Full time

Benefits offered by this job

Flexible working environment

Volunteer time off

LinkedIn Learning

Employee Assistance Program (EAP)

Job summary

NielsenIQ is looking for a Senior Manager Customer Success to partner with key retail clients in the UAE. This role focuses on enhancing client experience, engagement, and long-term partnerships while overseeing significant strategic retailers across the region.

The ideal candidate will have extensive experience in CPG retail market research, a consultative mindset, and a strong record in managing complex client relationships. The position offers a full-time workload in a diverse and inclusive environment.

Qualifications

• 8-12 years of experience in CPG retail market research or analytics-driven roles.
• Strong experience managing regional/global retail accounts.
• Deep expertise in analytics solutions like POS Panel or SA&I.

Responsibilities

• Act as senior relationship owner for key retail clients.
• Lead onboarding and transformation processes.
• Drive client satisfaction through structured NPS programs.

Skills

Client relationship management

Strategic problem-solving

Analytics solutions expertise

Stakeholder management

Presentation skills

Education

Master’s degree (MBA preferred)

Job description

NielsenIQ is looking for a Senior Manager Customer Success to partner with key retail clients in the UAE. This role focuses on enhancing client experience, engagement, and long-term partnerships while overseeing significant strategic retailers across the region.

The ideal candidate will have extensive experience in CPG retail market research, a consultative mindset, and a strong record in managing complex client relationships. The position offers a full-time workload in a diverse and inclusive environment.