Strategic Customer Success Analyst

jobr.pro; Sharjah; Hybrid; AED 180,000 - 300,000; Full time

Benefits offered by this job

Flexible working environment

LinkedIn Learning

Employee‑Assistance‑Program (EAP)

Volunteer time off

Job summary

NIQ in the UAE seeks a Client Success/Relationship Manager to own strategic client partnerships, manage critical communications, and drive value through JBP and NPS initiatives. You will build deep client empathy, identify key stakeholders, and align service delivery to client priorities across multiple divisions.

The role emphasizes leading renewal proposals, crafting compelling presentations, and acting as a trusted advisor to stakeholders while leveraging NIQ tools to unlock CPS sales

Qualifications

• 1-2 years of experience in the CPG industry and/or related sales, category management, market research.
• Prior experience with NIQ (or similar) solutions preferred; analytics space incl. POS/PAN el data.
• Strong knowledge of the CPG industry and client organizations.
• Consultative client skills and innovative problem‑solving abilities.
• Proven experience in leading complex client relationships and revenue growth.
• Ability to write and deliver effective proposals and presentations.
• Bachelor’s degree required.

Responsibilities

• Serve as the relationship owner within Customer Success to manage client relationship and execute critical communications.
• Identify relevant stakeholders at Client and align with decision makers for service model and renewals.
• Develop strategic direction and service strategy to advance client priorities through JBPs and improve satisfaction.
• Lead JBP process, define customer objectives and delivery elements, and collaborate across CS functions.
• Lead QBO and Client Review processes focusing on service delivery and ROI.
• Own NPS process, review success metrics, and ensure client satisfaction is maximized.
• Consult on master contract renewal, RFP building, and client presentations.
• Build deep expertise and empathy for Customer’s business and needs.
• Develop trusted advisor relationships across client divisions and drive incremental sales.
• Leverage NIQ tools to create CPS sales opportunities and deliver value.

Skills

Relationship management

Stakeholder engagement

Consultative selling

Proposal & presentation

Negotiation

Education

Bachelor’s degree

Job description

NIQ in the UAE seeks a Client Success/Relationship Manager to own strategic client partnerships, manage critical communications, and drive value through JBP and NPS initiatives. You will build deep client empathy, identify key stakeholders, and align service delivery to client priorities across multiple divisions.

The role emphasizes leading renewal proposals, crafting compelling presentations, and acting as a trusted advisor to stakeholders while leveraging NIQ tools to unlock CPS sales