Senior Manager, Product Manager Business Applications

IHS Towers Group; Dubai; On-site; AED 320,000 - 520,000; Full time

Job summary

IHS Towers is seeking a Senior ServiceNow Lead to align enterprise applications with business goals and to oversee its ServiceNow portfolio. You will drive project planning, manage budgets, and ensure delivery across ITSM/ITOM/FSM/EAM modules.

Lead change management, mentor vendor teams, and uphold QA, security, and compliance standards while maintaining clear documentation and collaboration with cross-functional partners.

Qualifications

• 5-8 years of ServiceNow administration and product delivery experience.
• Expertise across ITSM ITOM FSM EAM/HAM modules.
• Strong PM and business analysis skills.
• Vendor management experience.
• Change management and governance capabilities.
• Ability to design scalable multi-instance solutions.

Responsibilities

• Strategic planning to align apps with business goals.
• Oversee project planning and delivery within scope and budget.
• Manage the application portfolio including ServiceNow and related tools.
• Lead change management and release calendars.
• Direct and mentor application support and vendor teams.
• Ensure QA, security, and compliance of applications.
• Document processes and maintain interfaces with technical teams.

Skills

ServiceNow admin

Project management

Application lifecycle

Business analysis

Vendor management

Change management

Leadership

Tools

ServiceNow Platform

Job description

Key Roles & Responsibilities

Strategic Planning: Align Tech & OPS applications with IHS Towers business goals. Collaborate with business leaders to understand and prioritize application needs.

Project Management

Oversee the planning and execution of business application projects. Ensure projects are delivered on time within scope and on budget. Coordinate with cross-functional teams and stakeholders.

Application Portfolio Management

Oversee a subset of IHS Towers portfolio of business applications ServiceNow Redcube etc. Evaluate and implement new functionalities as needed while continuously assess the performance and relevance of the applications.

Change Management

Approve monitor and track Business Applications changes from design to deployment. Prepare release calendars

Team Leadership

Lead the application support and Vendor teams for Business Applications. Fostering a collaborative and innovative work environment and Provide guidance and mentorship to team members.

Vendor Management

Manage relationships with third-party vendors and service providers for Business Applications. Negotiate and review service level agreements (SLA) and ensure vendor performance in line with agreed SLAs.

Quality Assurance

Establish and enforce quality assurance processes for application development and maintenance. Ensure testing and validation of changes and new features to ensure Tech and OPS applications meet IHS Towers organizational standards.

Security and Compliance

Implement and enforce applications controls to protect the integrity and quality of IHS Towers processes and data. Ensure they comply with relevant industry regulations and standards. Also approve privileged users applications access requests. Ensures all identified and known vulnerabilities are resolved promptly.

Documentation

Ensure documentation are created and maintained for applications processes and procedures.

Key Interface

• Enterprise Architecture Team
• IT Application Vendors
• IT Support
• IT Infrastructure Team
• Technical Team
• NOC Team
• Supply chain Assets Management team

Qualifications :

Functional Competencies

• Ability to design scalable solutions in multi-instance environments.
• 5- 8 years of ServiceNow administration and product delivery certified within modules/applications ITSM ITOM FSM EAM / HAM Preferred ServiceNow Application expertise aligning with IHS (Telco Tower industry).
• Project Management
• Application Life Cycle and performance/health Management
• Business Analysis
• Vendor Management
• Change management

Job attributes & Soft skills

• Personal qualities of integrity credibility and commitment to the mission of IHS
• Excellent communication skills
• Flexible and able to multitask
• Leadership and Mentoring
• Problem-solving skills
• Analytical skills
• Conflict resolution

Additional Information :

Organizational Competencies

Customer Focus - People demonstrating this competency understand & exceed our customers needs. They develop trusted reliable & collaborative relationships. They are consistently operating to the highest standards of service & delivery.

Innovation

People demonstrating this competency constantly seek new & improved ways to deliver our products & services. They champion engineering & skills development and work to create a collaborative and supportive operating environment.

Integrity

People demonstrating this competency are open & honest in everything they do. They support financially & environmentally sustainable growth. They make socially responsible decisions and treat their stakeholders with respect.

Be Bold

People demonstrating this competency are thorough in analyses & decision-making. They are courageous in expanding existing markets & developing new ones. They confidently pursue appropriate financial returns and are forward-thinking and ambitious.

Sustainability

People demonstrating this competency are constantly seeking to create positive impact in the communities we serve.

Our Vision

IHS is committed to improving the quality and availability of telecommunications infrastructure the lifeline for an increasingly connected world. We are dedicated to helping create a sustainable future for the communities in which we operate and our sustainable strategy is structured around four pillars: ethics and governance environment and climate change education and economic growth and our people and communities.

Remote Work :

No

Employment Type :

Full-time