Senior Manager - Partner Relations

Position Summary

The Senior Manager - Partner Relations is a key leadership role responsible for managing the broker network, driving strategic engagement, and overseeing daily operations of the Partner Relations team. This position requires a commercially driven professional with strong broker relationships and a focus on scaling Refine’s partner ecosystem. The role combines strategic planning, team leadership, and hands-on execution to maximize broker-led deal flow. This role reports to Head of Partner Relations.

Core Responsibilities

• Build and maintain relationships with top-tier and emerging real estate brokers.
• Implement engagement strategies, including outreach, exclusives, and performance tracking.
• Support the Head of Partner Relations in onboarding new partners and executing initiatives.
• Act as second-in-command, assisting with team planning and performance management.
• Oversee daily operations, including CRM management, broker outreach, and follow-ups.
• Mentor junior team members to ensure high-quality broker interactions.
• Organize and conduct broker training sessions for new projects and campaigns.
• Ensure brokers are updated on inventory, pricing, and promotional materials.
• Develop standardized templates to streamline communication.
• Plan and execute broker events, roadshows, and VIP activations.
• Collaborate with Sales and Marketing to convert broker-led leads.
• Track broker performance and refine engagement strategies based on data insights.

Must Have

• Bachelor’s degree in business, Marketing, Finance, or related field.
• 5-8 years of experience in broker relations, sales enablement, or real estate partnerships in Dubai.
• Established network within Dubai’s brokerage community.
• Create and support with report and data analysis.
• Proven experience in team management, event planning, and CRM systems.
• Strong organizational, interpersonal, and leadership skills.
• CRM platforms (Salesforce).
• Proficiency in Microsoft Excel, PowerPoint, and reporting tools.
• Event planning and project coordination.
• Excellent communication and negotiation abilities.