Senior Manager Cards & Payments Operations

Client of ITHR 360° CONSULTING FZE; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading consulting firm is seeking a Senior Manager for Cards & Payments Operations to oversee and enhance payment processes. The role involves significant operational leadership, regulatory compliance, and collaboration with various teams to drive innovative payment solutions. A strong background in fintech and payments, along with exceptional analytical and management skills, is essential for success.

Qualifications

• 712 years of experience in payments operations or fintech.
• Proven exposure to card schemes and UPI ecosystems.
• Hands-on experience with wallets, tokenization, and APIs.

Responsibilities

• Lead daily operations for card issuance and acquiring.
• Interface with payment networks for settlement and dispute resolution.
• Drive automation and efficiency in transaction processing.

Skills

Operational Excellence

Payment Processing

Regulatory Compliance

Stakeholder Management

Analytical Skills

Education

Bachelor's degree in Engineering, Finance, or related fields

MBA

Job description

Senior Manager Cards & Payments Operations

ITHR is seeking a dynamic and experienced Senior Manager Cards & Payments Operations to lead and optimize our end-to-end payment operations. This role is ideal for professionals with deep expertise in card issuance, acquiring, wallets, and UPI-based ecosystems, who are passionate about driving operational excellence and innovation in the fintech space.

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Key Responsibilities

- Lead and manage daily operations for card issuance, acquiring, wallets, and UPI-based transactions.

- Interface with payment networks (VISA, Mastercard, RuPay, NPCI) to ensure seamless settlement, reconciliation, and dispute resolution.

- Drive automation, scalability, and efficiency across transaction processing and customer support workflows.

- Ensure compliance with local and international regulations (RBI, PCI-DSS, ISO, etc.).

- Collaborate with technology, compliance, and product teams to support new payment features and enhancements.

- Monitor and analyze key operational metrics (e.g., transaction success rate, decline trends, TAT, fraud ratios).

- Lead incident response and escalation management with partner banks, processors, and service providers.

- Implement robust fraud monitoring, chargeback, and dispute management controls.

- Manage vendor and partner relationships related to cards and payment infrastructure.

- Support audits, internal risk assessments, and regulatory inspections.

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Required Qualifications & Experience

- 712 years of experience in payments operations, digital banking, or fintech.

- Proven exposure to card schemes (VISA, Mastercard, RuPay) and UPI ecosystems.

- Hands-on experience with wallets, tokenization, APIs, and EMV transaction processing.

- Strong understanding of settlement, reconciliation, chargeback cycles, and dispute management.

- Excellent knowledge of regulatory frameworks (RBI, NPCI, PCI-DSS).

- Experience with banking systems, payment gateways, or fintech platforms.

- Strong analytical, communication, and stakeholder management skills.

- Bachelors degree in Engineering, Finance, or related fields (MBA preferred).

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Preferred Profile

- Experience with VISA, Mastercard, RuPay/NPCI, fintech aggregators, or issuer/acquirer banks.

- Familiarity with ISO 8583 messaging standards, UPI APIs, and RTGS/IMPS/NEFT operations.

- Host certifications and experience with certification tools like FIME FINSIM.

Company Industry

• Recruitment
• Placement Firm
• Executive Search

Department / Functional Area

• Data Entry
• Operations
• Back Office Processing

Keywords

• Senior Manager Cards & Payments Operations

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