Senior Manager, Business Operations

Publicis Media; Dubai; On-site; AED 120,000 - 160,000; Full time

Benefits offered by this job

Medical coverage

Dental

Vision

Disability

401K

Parental and family leave

Tuition reimbursement

Flexible time off

Job summary

160over90, part of Publicis Groupe, is seeking a data-driven professional at the intersection of account services, operations and technology. You will translate complex business data into actionable insights using Workamajig, CRM, PowerBI and SAP to drive smarter decisions across the agency.

The role emphasizes analytical expertise, leadership across global teams, and strong presentation skills to senior leadership.

Qualifications

• Bachelor's degree in Business, Marketing, Accounting or Finance.
• 8–10 years of mixed analytical and account services experience.
• Ability to handle multiple tasks with changing priorities.
• Agency and operations experience is a plus.
• Self-starter capable of working with leadership remotely.
• Flexible schedule to support global teams.

Responsibilities

• Expertise with the agency's software platforms (Workamajig, CRM, PowerBI, SAP).
• Write custom/ ad hoc reports in Workamajig for Finance, Account Services, IT and Legal.
• Pull data into PowerBI and create dashboards for account services.
• Analyze data to recommend actions, improvements and strategic solutions.
• Identify data/process issues and facilitate problem solving.
• Develop training materials and present to individuals and groups.
• Ensure timely, accurate data for projects across teams.
• Support senior leadership in meetings and contract negotiations.
• Drive new initiatives and best practices across the agency.

Skills

Excel

PowerPoint

PowerBI

Tableau

Analytical skills

Data visualization

Leadership

Communication

Education

Bachelor's degree in Business/Marketing/Accounting/Finance

Tools

Workamajig

PowerBI

SAP

CRM

Job description

Company Description 160over90 is an award-winning global marketing agency which forges stronger human connections and creates shared moments where people feel something real. With over 600 thinkers, doers, and makers across every cultural corner of the world, the agency offers a full-service, channel-agnostic approach and a deep connection to the people, places, and properties that drive the conversation of tomorrow. 160over90 works with leading brands including AB InBev, Coca-Cola, Macy’s, Marriott International, McDonald’s, Verizon and Visa.

Company Description 160over90 is an award-winning global marketing agency which forges stronger human connections and creates shared moments where people feel something real. With over 600 thinkers, doers, and makers across every cultural corner of the world, the agency offers a full-service, channel-agnostic approach and a deep connection to the people, places, and properties that drive the conversation of tomorrow. 160over90 works with leading brands including AB InBev, Coca-Cola, Macy’s, Marriott International, McDonald’s, Verizon and Visa.

160over90 is part of Publicis Groupe. Follow our story at 160over90.com

Overview

The Role:

This role sits at the intersection of account services, business operations, data and technology, helping drive smarter decision-making, operational consistency and performance across the agency. The ideal candidate combines strong analytical expertise with a deep understanding of agency account management, using platforms such as Workamajig, CRM, PowerBI and SAP to translate complex business and financial data into actionable insights for teams and senior leadership.

Responsibilities

• Expertise (not just proficient) with the agency’s software platforms:
  • Global CRM business pipeline and contracted revenue tracking
  • Workamajig for time tracking, project management and expense/time reconciliation
  • PowerBI reporting and dashboarding
  • SAP accounting reports and project information
• Be comfortable with the data structure and platform organization in Workamajig to facilitate changes to capturing and decision making with the system data and API feeds to both Global CRM and SAP.
• Ability to write custom and ad hoc reports in Workamajig for internal customers in finance, account services, IT and legal.
• Ability to pull data into PowerBI and create custom and ad hoc dashboards for account services.
• Recommend actions, improvements, strategy planning and solutions based on analyzing and interpreting large amounts of data.
• Identify errors and issues in systems, processes and data and facilitate problem solving and solutions.
• Develop training materials and be comfortable and confident in presenting to individuals and large groups.
• Ensure account services teams are providing complete, timely and accurate data for projects.
• Support Segment 1 Account Leads in weekly/monthly/quarterly meetings with internal staff, project reviews, client meetings and contract negotiations.
• Present quarterly results, challenges and progress to the highest level of agency leadership.
• Identify, evaluate and assist teams with implementing best practices.
• Work across all functional areas (COEs) and departments including partnerships, experiential marketing, entertainment marketing, PR and communications, digital marketing, production, creative, finance, legal, IT, etc.
• Work closely with account services management to understand the business, clients, projects, scoping and contract requirements.
• Ability to drive and implement new and strategic initiatives across the agency is required – client team handbooks, organized shared working spaces, new processes, leadership initiatives (e.g. client mapping, roles & responsibilities, utilization and burn studies, etc.)
• Problem solving, ability to recommend creative / thinking outside of the box solutions, and strong change management skills at all levels of agency is required.
• Responsible for managing personnel including goal setting, weekly check in meetings, quarterly development progress check ins and annual performance evaluation and feedback.

Qualifications

• College degree required preferably in Business, Marketing, Accounting or Finance.
• Eight to ten years of a mix of both analytical and account services experience.
• Ability to handle multiple tasks in a work environment where rapidly changing priorities tend to be the rule rather than exception.
• Both agency and operations experience a plus.
• Must be a self-starter and comfortable with leadership and manager working from a different city.
• Ability to have a flexible work schedule to support teams across the globe, including early morning and late-night calls and meetings.
• Excellent verbal and written communication skills. Comfortable presenting complex information and data to senior leaders.
• Proficiency with Excel and PowerPoint required, advanced Excel functions preferred and ability to use data visualization tools (PowerBI or Tableau) to create dashboards.
• Solid organization and time management skills as well as influence and change management.
• Attention to details and data accuracy.
• Ability to work with all levels, present information to senior management and thrive in a fast-paced environment.

Additional Information

Our Publicis Groupe motto “Viva La Différence” means we’re better together, and we believe that our differences make us stronger. It means we honor and celebrate all identities, across all facets of intersectionality, and it underpins all that we do as an organization. We are focused on fostering belonging and creating equitable & inclusive experiences for all talent.

• Publicis Groupe provides robust and inclusive benefit programs and policies to support the evolving and diverse needs of our talent and enable every person to grow and thrive. Our benefits package includes medical coverage, dental, vision, disability, 401K, as well as parental and family care leave, family forming assistance, tuition reimbursement, and flexible time off.

If you require accommodation or assistance with the application or onboarding process specifically, please contact [e-mail].

All your information will be kept confidential according to EEO guidelines.