Senior Laundry Supervisor

Responsibilities

• Issue uniforms and linens to staff according to systems and the procedures by the hotel management. Make inventory and control the movement of soiled, damaged, and fresh linens and uniforms.
• Follow all company and safety and security policies and procedures.
• Report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications.
• Ensure all uniforms and linens are clean and in good condition.
• Conduct quarterly inventory of Room linens, F&B linens, and colleague uniforms.
• Conduct weekly inventory of laundry supplies and chemicals.
• Report faulty equipment, maintenance needs, and safety hazards to the manager and to the Engineering Department.
• Train employees on all laundry procedures, including safety procedures and equipment operation.
• Verify that laundry requests are completed for each department as needed.
• Operate and monitor washing, dry cleaning, ironing, and drying machinery.
• Inspect linens and terry for damage.
• Assist manager in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees.
• Accomplish monthly production report, payroll, and overtime.
• Coordinate with the suppliers and outside contractors.
• Report any guest laundry discrepancies.
• Ensure the quality of all guest laundry according to Hotel Standards.
• Ensure that all preferences and guest requirements are met.
• Wash and press all guest laundry, uniforms, executive laundry, and other items.
• Help other colleagues in the uniform and laundry area when needed.
• Update the laundry tracker by encoding the items delivered. Check and report any discrepancies.
• Check the delivery receipt and inform the supplier of pending balances.
• Contact the uniform supplier for any uniform request. Schedule for uniform measurements among various departments of the hotel.
• Receive deliveries from the outsourced company and report any discrepancies.
• Follow all SOP and Hotel’s Standard Procedures.
• Other tasks as allocated.

Qualifications

• Minimum of 2 years experience in Uniform and Laundry Operation.
• Knowledgeable in Housekeeping Operation.
• Knowledgeable in Excel and Microsoft.
• Knowledgeable in different types of spotting and laundry chemicals.
• Knowledgeable in Birch Street, Opera, and Micros.
• Knowledgeable in Washer, Dryer, Pressing Machines, and Dry Cleaning Machine.
• Good in Oral and Written Communication.
• Can handle pressure.