Senior IT Support Officer

Buro Happold; Dubai; Hybrid; AED 260,000 - 380,000; Full time

Benefits offered by this job

Hybrid work arrangements

Competitive salary and benefits

Continuous development program

Professional memberships

Job summary

Buro Happold in Dubai seeks a Senior IT Support Officer to deliver frontline IT support across the Middle East, focusing on Dubai and Abu Dhabi. You will diagnose hardware and software issues, manage incidents, and support end-user devices and services.

We require a degree in IT or related field and 10+ years in IT support or infrastructure, with strong Microsoft 365, Windows, Azure AD and networking knowledge. Hybrid working and development opportunities are offered.

Qualifications

• Degree in Information Technology or related discipline.
• 10+ years in IT support, desktop support or infrastructure roles.
• Experience in professional services, engineering, consultancy or multinational environments desirable.
• Strong knowledge of Microsoft 365, Windows, Azure AD/Entra ID.
• Experience supporting laptops, mobile devices and meeting room solutions.
• Understanding of TCP/IP, DNS, DHCP, VPN and wireless tech.
• Experience with IT ticketing systems and cybersecurity basics.

Responsibilities

• Provide frontline IT support across the Middle East with focus on Dubai/Abu Dhabi.
• Diagnose, troubleshoot and resolve hardware, software, network and system issues.
• Manage incidents via IT Service Management platform and meet SLAs.
• Escalate complex issues to Global IT teams and vendors.
• Maintain a customer-focused approach with timely, professional support.
• Support end-user computing, devices, software installations and patch management.
• Assist with office moves, technology refresh programs and network infrastructure.
• Contribute to security, audits and compliance activities.

Skills

Microsoft 365

Windows OS

Azure Active Directory

Networking fundamentals

IT Service Management

Customer service

Education

Degree in Information Technology or related

Tools

Meeting room tech

Endpoint management

Job description

Job Description

Want to work with the most sought-after minds and most talked-about projects? Your experience of Technology in Engineering Consultancy might just make you our new Senior IT Support Officer, based in Dubai United Arab Emirates.

Your next role

Buro Happold has a clear strategic plan, strong learning culture and entrepreneurial mindset that will allow you to thrive.

You’ll be part of something bigger than us all where sustainability, equity, social and performance outcomes matter. All of Buro Happold is committed to doing the right thing, even when that’s the hardest thing. This is a genuine opportunity to make impact and leave real legacy.

Your key duties

IT Service Delivery & Support

• Provide first-class IT support to employees across the Middle East with a primary focus on Dubai and Abu Dhabi supporting the wider region.
• Diagnose, troubleshoot and resolve hardware, software, network and system issues.
• Manage incidents and service requests through the IT Service Management platform, ensuring agreed service levels are achieved.
• Escalate complex issues to appropriate Global IT teams and vendors where required.
• Maintain a customer-focused approach, ensuring users receive timely and professional support.

End User Computing

• Support desktops, laptops, mobile devices, collaboration technologies and peripherals.
• Configure, deploy and maintain end-user devices in line with company standards.
• Assist with software installations, upgrades and patch management activities.
• Manage user accounts, access permissions and system administration activities.

Office & Site Support

• Provide on-site IT support for the Dubai office and remote support to regional locations.
• Assist with office moves, technology refresh programmes, meeting room technology and workplace infrastructure.
• Support the setup of new offices, project sites and client locations across the region when required.

Infrastructure Support

• Assist with the maintenance and monitoring of local office networks, audiovisual systems and connectivity solutions.
• Work alongside Regional and Global IT teams to ensure systems remain secure, reliable and effective.
• Support routine maintenance activities and technology upgrades.

Security & Compliance

• Ensure compliance with company IT policies, standards and security requirements.
• Promote cybersecurity awareness and best practices amongst users.
• Assist with IT audits, asset management and compliance reporting activities.
• Support the investigation and resolution of security-related incidents where required.

Project Participation

• Support the delivery of regional and global IT projects.
• Assist with the implementation of new technologies, software deployments and business improvement initiatives.
• Participate in testing, training and user adoption activities.

Documentation & Continuous Improvement

• Maintain accurate technical documentation, asset records and support procedures.
• Identify opportunities to improve service delivery, user experience and operational efficiency.
• Share knowledge with colleagues and contribute to developing support standards and best practices.

Your Skills And Experience

• A degree qualification in Information Technology, Computer Science or a related discipline.
• Minimum 10 years' experience in an IT support, desktop support or infrastructure support role.
• Experience supporting users within a professional services, engineering, consultancy or multinational organisation is desirable.
• Strong working knowledge of Microsoft 365, Windows operating systems and Azure Active Directory/Entra ID.
• Experience supporting laptops, mobile devices, printers, conferencing technologies and meeting room solutions.
• Understanding of networking fundamentals including TCP/IP, DNS, DHCP, VPN and wireless technologies.
• Experience with IT Service Management platforms and ticketing systems.
• Knowledge of cybersecurity principles, endpoint management and IT compliance requirements.
• Strong troubleshooting and problem-solving abilities.
• Excellent customer service and communication skills.
• Ability to manage competing priorities and maintain a high standard of service.
• Experience supporting users across multiple office locations is advantageous.
• Knowledge of engineering consultancy environments and associated software platforms would be beneficial.

What We Offer You

• Hybrid working arrangements
• Competitive salary and benefits package
• A strong commitment to your continuous development. Whatever stage in your career, we have a learning and development programme that will enable and empower you.
• Entitlement to professional memberships and subscriptions
• Opportunities to work alongside global technology and business teams
• Exposure to innovative projects and leading-edge technology initiatives
• An international culture where, wherever your career takes you at Buro Happold, you will never be far from the exceptional.

A place for everyone

Buro Happold values an individual's flexible approaches to working patterns as an important part of the way you work and achieve balance. We welcome applications from those who are seeking flexibility in their careers.

Our exceptional portfolio of projects is the result of the diversity of thought, identities, backgrounds, and experiences that shape us. Appreciating each other’s differences is key, we want employees to feel they don’t have to mask elements of their identity to thrive.

We are working to change the lack of representation of marginalised groups in the built environment and are particularly keen to hear from anyone who feels they are underrepresented in the industry. We have much to learn from one another. Embracing differences allows us to develop the most innovative and elegant solutions.