Senior IT Support Engineer

Nationwide Middle East Properties LLC; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading real estate company in Abu Dhabi seeks a Technical Support Specialist. You will resolve issues for systems, maintain desktops and software, and provide support to users. A Diploma or Bachelor's degree in Computer Engineering with professional IT certifications is preferred. The ideal candidate has 5 to 8 years of experience in technical support and must be fluent in both Arabic and English. Competitive salary offered.

Benefits

Competitive salary

Qualifications

• 5 to 8 years of experience in providing technical support.
• Strong knowledge of installing and configuring software and hardware.
• Ability to resolve system-related user issues efficiently.

Responsibilities

• Collaborate with Helpdesk to address support tickets.
• Manage user accounts in Active Directory.
• Provide end-user support for Microsoft Office Suite.
• Support the telephone system infrastructure.

Skills

Engineering Support

Information Security

Data Analysis

Good communication skills

Fluency in Arabic

Fluency in English

Education

Diploma or Bachelor's degree in Computer Engineering

Tools

Zoho

CompTIA certifications

Microsoft certifications

Cisco certifications

Job description

Key Responsibilities

Collaborate with the company s Helpdesk to resolve assigned issues and support tickets efficiently.

Work with network administrators to ensure the desktop computing environment operates reliably and efficiently.

Install configure and maintain desktops laptops and essential software applications.

Install and support hardware components such as monitors keyboards printers scanners and disk drives.

Provide assistance in accessing and using peripheral devices (printers copiers scanners etc.).

Offer end-user support for Microsoft Office Suite and other approved software.

Load and configure software packages including Operating Systems drivers Microsoft applications and job-specific tools.

Recover lost user data using professional recovery tools.

Respond to employee inquiries regarding system operations and diagnose hardware software and user-related issues on-site or remotely.

Manage user accounts in Active Directory by adding / removing users and updating permissions for Shared Drives.

Support and manage the telephone system infrastructure including integrations with third-party services.

Information Security Responsibilities

Adhere to the companys Information Security Policies and standards.

Understand and fulfill individual information security responsibilities.

Ensure that anyone handling sensitive company information has completed mandatory Security Awareness Training.

Know how to report a potential or actual security incident to the IT Service Desk.

Refrain from disabling the operating system firewall or antivirus software at any time.

Requirements

Diploma or Bachelor s degree (preferably) in Computer Engineering or a related field.

Professional certifications in IT (e.g. CompTIA Microsoft Cisco) are highly preferred.

5 to 8 years of experience in providing technical support and resolving system-related user issues.

Ability to remain composed under pressure and handle urgent support scenarios professionally.

Working knowledge of Zoho systems is a plus.

Strong communication skills and a team-oriented attitude.

Fluency in both Arabic and English is mandatory

Benefits

Competitive salary

Key Skills

• Engineering Support
• Law Enforcement
• ABB
• Information Security
• Adobe Dreamweaver
• Data Analysis