Senior IT Support Engineer

Dicetek LLC; Abu Dhabi; On-site; AED 60,000 - 100,000; Full time

Job summary

Join a forward-thinking company as a Senior IT Support Engineer, where you will play a vital role in managing and optimizing the Microsoft 365 environment. This position offers the opportunity to tackle complex technical challenges, implement innovative solutions, and enhance security compliance. Collaborate with a dynamic team to ensure seamless operations and support for Microsoft 365 services, while utilizing your expertise in PowerShell scripting for automation. If you are passionate about technology and eager to make a significant impact, this role is perfect for you.

Qualifications

• Minimum 8 years of relevant experience in IT support.
• Deep expertise in Microsoft 365 services and security features.

Responsibilities

• Manage day-to-day administration and support of Microsoft 365 services.
• Automate tasks with PowerShell and ensure compliance with security policies.

Skills

Microsoft 365 Administration

PowerShell Scripting

Troubleshooting

Security Compliance

Azure Active Directory

Microsoft Teams Management

Tools

Microsoft Intune

Exchange Online

SharePoint Online

Trellix Endpoint DLP

Job description

The Senior IT Support Engineer will be a key member of the IT department and provide advanced-level support, troubleshooting, and administration of Microsoft 365 environment.

The role requires the candidate to handle complex technical issues, design and implement solutions for optimal performance, and lead escalations from the lower tiers of support. The role involves deep expertise in Microsoft 365 services, including Exchange Online, SharePoint Online, Teams, Azure Active Directory, Intune, Defender, CASB, DLP along with a focus on security, compliance and automation.

Candidate should have minimum 8 Years of relevant experience.

Should be able to work both as part of a team and under own initiative.

Should carry a positive attitude towards business problems.

Key Accountabilities

• Manage Microsoft 365 tenant.
• Manage the day-to-day administration, monitoring, and support of Microsoft 365 services including Exchange Online, SharePoint Online, OneDrive, Microsoft Teams, Microsoft Intune, Defender, CASB, Entra Identity.
• Manage user & computer identities, roles, and permissions using Azure Active Directory & On-premises Active Directory.
• Manage the day-to-day administration, monitoring, and support of Mimecast email security gateway.
• Provide support and resolve end user email issues, access issues and other issues related to Office365 services
• Administer Microsoft Teams, ensuring proper configuration, collaboration tools, and compliance.
• Maintain and configure Microsoft 365 Defender to mitigate security risks and respond to incidents. Monitor the defender logs on daily basis.
• Ongoing administration of security features across Microsoft 365, including Multi-Factor Authentication (MFA), Conditional Access, Identity Protection, and other advanced security features.
• Administration, configuration, and ongoing maintenance of Microsoft Intune for managing devices (Windows, iOS, Android, and macOS) and applications.
• Configuration and enforcement of mobile device management (MDM) and mobile application management (MAM) policies using Intune.
• Manage device enrollment processes, including automated provisioning, configuration profiles, and compliance policies.
• Manage Microsoft 365 security features (Data Loss Prevention (DLP), Data Classification, Information Rights Management (IRM), etc.
• Ensure compliance with company policies and applicable regulations using Microsoft 365 Compliance tools.
• Maintain the secure score of the entire tenant within the acceptance range.
• Automate daily and repetitive tasks with PowerShell scripts.
• Maintain awareness of updates, patches, and new features; plan and execute monthly patches, upgrades or changes to ensure optimal performance.
• Continuously evaluate and improve the configuration and performance of the Microsoft 365 environment.
• Collaborate with Managed Service Provider and internal teams to resolve IT infrastructure issues.
• Ongoing administration of Trellix endpoint DLP.
  
  

Competencies

Strong troubleshooting and problem-solving skills.

Knowledge of Microsoft 365 security and compliance features.

Understanding of Microsoft 365 security & compliance features, including Conditional Access, Identity Protection, Threat Management and Dala Loss Prevention.

Proficiency in PowerShell scripting for automation and management of Microsoft 365 services.

Excellent communication and interpersonal skills.