Senior HVAC & Mechanical FM Engineer | Customer-Centric

Confidential Company; Dubai; On-site; AED 180,000 - 300,000; Full time

Job summary

Confidential Company in Dubai seeks an FM engineer to manage a large residential AMC portfolio, ensuring service quality and customer satisfaction. You will handle complaints, investigate causes, and coordinate corrective actions while guiding field teams in HVAC maintenance and VRF/VRV systems.

Ideal candidates bring 5+ years in HVAC/mechanical maintenance, strong customer service skills, and hands-on experience with chilled water, ETS rooms, and pump maintenance.

Qualifications

• Bachelor's degree in mechanical engineering and UAE driving licence.
• 5+ years in HVAC/mechanical maintenance and facilities management.
• Strong customer-handling, communication, negotiation and complaint-resolution skills.
• Proven experience managing customer escalations and service issues.
• Hands-on VRF/VRV systems, chilled water, ETS room and pump maintenance knowledge.
• Experience managing residential maintenance contracts and high-volume service requests.

Responsibilities

• Manage a large portfolio of residential AMC customers and ensure service quality.
• Handle complaints and escalations; investigate root causes and coordinate actions.
• Communicate with customers about technical issues, delays, quotes, and timelines.
• Conduct visits to resolve recurring complaints and major breakdowns.
• Oversee preventive, corrective, and reactive maintenance for HVAC and mechanical systems.
• Plan and allocate daily jobs to HVAC/MEP technicians and monitor productivity.
• Monitor SLA compliance, pending and repeat visits, and service quality.
• Review technical reports, identify root causes, and verify completed work.
• Coordinate with service, sales, procurement, stores, and subcontractors for materials.
• Prepare regular reports on complaints, resolution status, and maintenance activity.
• Ensure compliance with HSE, company procedures, and safe working practices.

Skills

Customer handling

Communication

Negotiation

Complaint resolution

Leadership

Planning

Problem solving

MS Office

Education

Bachelor's Degree in Mechanical Engineering

Tools

CAFM/CRM systems

MS Office

Job description

Confidential Company in Dubai seeks an FM engineer to manage a large residential AMC portfolio, ensuring service quality and customer satisfaction. You will handle complaints, investigate causes, and coordinate corrective actions while guiding field teams in HVAC maintenance and VRF/VRV systems.

Ideal candidates bring 5+ years in HVAC/mechanical maintenance, strong customer service skills, and hands-on experience with chilled water, ETS rooms, and pump maintenance.