HVAC & FM Engineer — VRF/Chilled Water Specialist

Maseera; United Arab Emirates; Vor Ort; AED 90.000 - 150.000; Vollzeit

Zusammenfassung

Confidential Company in United Arab Emirates seeks an FM Engineer to manage a large residential AMC portfolio and ensure service quality. You will handle complaints, coordinate corrective actions, and resolve issues with HVAC/MEP systems, including VRF/VRV, chilled water, and ETS room maintenance.

You will plan daily jobs for HVAC/MEP technicians, monitor productivity, and ensure adherence to safety and company procedures while driving customer satisfaction and retention.

Qualifikationen

• Bachelor's degree in Mechanical Engineering.
• Minimum 5 years of HVAC, mechanical maintenance, and facilities management experience.
• Strong customer-handling, communication and complaint-resolution skills.
• Proven experience managing escalations and field maintenance with VRF/VRV systems.

Aufgaben

• Manage a large B2C portfolio and resolve customer complaints through resolution timelines.
• Oversee preventive, corrective, and reactive maintenance of HVAC/MEP systems.
• Coordinate field teams, suppliers, and subcontractors for on-time execution.
• Monitor SLA, visits, and service quality; review reports and corrective actions.

Kenntnisse

Customer handling

Communication

Negotiation

Complaint resolution

HVAC technical knowledge

VRF/VRV systems

Troubleshooting

Leadership

Planning

Problem solving

Ausbildung

Bachelor's Degree in Mechanical Engineering

Tools

MS Office

CAFM/CRM systems

Jobbeschreibung

Confidential Company in United Arab Emirates seeks an FM Engineer to manage a large residential AMC portfolio and ensure service quality. You will handle complaints, coordinate corrective actions, and resolve issues with HVAC/MEP systems, including VRF/VRV, chilled water, and ETS room maintenance.

You will plan daily jobs for HVAC/MEP technicians, monitor productivity, and ensure adherence to safety and company procedures while driving customer satisfaction and retention.