Senior Guest Services Assistant - Telecommunications - Jumeirah Beach Hotel

Jumeirah; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading luxury hotel in Dubai is looking for a Service One Agent to join the Telecommunications team. Responsibilities include answering calls courteously, managing guest requests promptly, and ensuring customer satisfaction. The ideal candidate should have at least one year of experience in luxury hospitality, excellent communication skills, and the ability to multitask in a fast-paced environment. This role offers a competitive tax-free salary and generous benefits.

Benefits

Tax-free salary

Generous F&B benefits

Reduced hotel rates

Health care package including dental

Flights home

Life insurance

Qualifications

• Minimum of 1 year luxury hospitality experience in a similar role.
• Flexibility to work evenings, weekends, and holidays as needed.
• Ability to multitask and work under pressure in a fast-paced environment.

Responsibilities

• Answer incoming calls in a warm and friendly tone.
• Handle guest requests and ensure service satisfaction.
• Monitor E Butler Chat and respond within 60 seconds.

Skills

Excellent communication

Interpersonal abilities

Multitasking

Fluency in English

Job description

About Jumeirah & the Hotel

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 30 properties across the Middle East, Africa, Europe and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.

Jumeirah Beach Hotel, Dubai’s premier lifestyle and family-friendly destination, is located on Jumeirah Beach Road just 15km from the city centre and 25km from Dubai International Airport. Since its opening in 1997, this landmark property, characterised by its iconic wavelike silhouette and renowned façade, stands proudly on Dubai\'s most exclusive private beachfront.

With 599 sea-facing rooms and suites and 19 private villas, Jumeirah Beach Hotel provides access to the very best leisure, health and wellness facilities for all our guests, including the award-winning Talise Spa, state-of-the-art J Club fitness and wellness centre, and Sinbad’s Kids Club, as well as extensive conference and banqueting facilities. The beach resort also boasts a wide choice of dining options, including signature outlet Bastion, recently rated as one of the top restaurants recognised in the prestigious Gault&Millau UAE Guide 2022.

About the Job

An opportunity has arisen for a Service One Agent to join our Telecommunications team at Jumeirah Beach Hotel. The main duties and responsibilities of this role:

• Responsible for the speedy and courteous answering of the incoming calls both internal and external in a warm and friendly tone.
• Entering of HotSOS guest requests and monitoring of response timing.
• Ensure that all requests are handled in a timely manner and to follow up with the guest ensuring satisfaction in service provided.
• Ensure all wakeup calls are correctly input into PMS.
• Ensure all wakeup calls are given on time and that the task is completed in PMS.
• Monitoring E Butler Chat and responding within 60 seconds.

About you

The ideal candidate for this position will have the following experience and qualifications:

• Minimum of 1 year luxury hospitality experience in a similar role
• Excellent communication and interpersonal abilities
• Flexibility to work evenings, weekends, and holidays as needed
• Ability to multitask and work under pressure in a fast-paced environment
• Fluency in English; additional language skills are a plus

About the Benefits

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package including dental coverage, flights home, life insurance, incentive programs, and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.