Senior Field Service Engineer

Anton Paar TriTec SA; Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

Anton Paar is seeking a Field Service Manager in Dubai to lead a team of engineers and provide technical support for scientific instruments. The role requires a minimum of 5 years of experience in a relevant field and a degree in a technical discipline. The company offers competitive salary, professional growth opportunities, and a strong focus on training and onboarding.

Benefits

Competitive salary

Professional growth opportunities

Intensive training and onboarding phase

Qualifications

• Minimum 5 years experience in the related field.
• Proficient in using diagnostic tools and technical documentation.
• Strong written and oral communication skills in English.

Responsibilities

• Conduct preventative maintenance and perform repairs on equipment.
• Manage a team of Field Service Engineers.
• Provide technical support to customers via phone, email, or on-site visits.

Skills

Technical understanding

Communication skills

CRM software proficiency

Education

Degree in Electronics, Mechanics, Chemistry, Physics, or relevant technical discipline

Tools

Diagnostic tools and software

Sales analytics tools

Job description

Anton Paar Scientific Instruments - L.L.C - S.P.C|Dubai

Responsibilities:

• Conduct preventative maintenance and perform repairs on equipment as needed.
• Manage a team of Field Service Engineers.
• Troubleshoot technical issues, identify root causes, and implement effective solutions.
• Provide technical support to customers via phone, email, or on-site visits.
• Maintain accurate records of service activities, including service reports and documentation in CRM.
• Carry out installations in conjunction with the Sales Department.
• Collaborate with the sales team to identify and pursue service contract opportunities.
• Overall responsibility for solidifying the value proposition of Anton Paar to the customers

Requirements:

• Minimum 5 years experience in the related field
• Degree in a relevant field Electronics, Mechanics, Chemistry, Physics, or another technical discipline
• Proven track record and ability to work in the fields of laboratory and instruments or scientific equipment.
• Proficient in using diagnostic tools, software, and technical documentation.
• Familiarity with CRM software and proficiency in using sales analytics tools is of advantage
• Strong technical understanding and the ability to quickly grasp and articulate complex scientific concepts and analytical techniques.
• Excellent communication and interpersonal skills, with the ability to build relationships and effectively engage with customer at all levels.
• Strong written and oral communication skills in English
• UAE Driver’s License

We offer you:

Anton Paar in the UAE offers you a unique and rewarding position within an innovative and growing company.

We offer competitive salary and an opportunity for professional growth within the Anton Paar organization.

At Anton Paar UAE we believe an individual can only strive with the best conditions provided thus we highly focus on an intensive training and onboarding phase.

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