Senior Facilities Operations Officer

Dubai Municipality; Dubai; On-site; AED 180,000 - 240,000; Full time

Job summary

Dubai Municipality is seeking a qualified professional to conduct comprehensive studies of public and neighborhood parks in Dubai, develop and manage related data, and design stakeholder surveys. The role includes benchmarking, reporting, and ensuring data security compliance within the department.

The candidate should hold a Bachelor’s Degree in Quality Management or Management Sciences with at least 6 years of experience in related roles, ready to contribute to urban park planning and service

Qualifications

• Bachelor’s Degree in Quality Management or Management Sciences
• Minimum 6 years of experience in related roles

Responsibilities

• Conduct periodic studies of public parks and neighborhood parks in Dubai Emirate.
• Develop and maintain a database of parks and facilities.
• Prepare and design satisfaction surveys for stakeholders; analyze results.
• Review best practices in public opinion surveys and benchmarking.
• Prepare periodic reports on activities, challenges, and mitigations.
• Comply with Dubai Municipality data security policies and participate in training.
• Perform other duties as assigned.

Education

Bachelor’s Degree

Quality Management

Management Sciences

Job description

Job Description:

• Conduct periodic studies of public parks, recreational parks, and neighborhood parks in the residential areas of the Emirate of Dubai, as well as studies aimed at utilizing and optimizing the available resources and facilities in public parks and recreational parks. Conduct field surveys across various areas to identify residents’ needs for the provision of neighborhood parks, in addition to allocating security guards and supervisors across all affiliated sites and facilities, and ensuring the effective distribution of recreational facility guides, collectors, and recreational merchandise vendors across various sites and facilities.
• Develop and maintain a database containing all relevant information and data related to public parks, major recreational parks in the Emirate of Dubai, and neighborhood parks in residential areas, for the purpose of conducting the required studies.
• Prepare and design satisfaction surveys for stakeholders regarding public park and recreational park services, including visitors, the general public, and other relevant parties; analyze the survey data and draw conclusions from the results.
• Review best practices in the field of public opinion survey studies and conduct benchmarking studies, and provide recommendations on the adoption of best practices to deliver distinguished services in public parks and recreational parks.
• Prepare periodic reports on completed activities and work, challenges and difficulties encountered, and the measures taken to overcome and address them, and submit such reports to the direct supervisor within the specified timelines.
• Comply with information security policies and protect data and information in accordance with the approved Data Classification Policy of Dubai Municipality; report any violations or security breaches through the channels designated by the Department; and participate in information security training programs.
• Perform any other duties and responsibilities related to the nature and scope of the position, as assigned.

Educational Qualification:

• Bachelor’s Degree
• Quality Management
• Management Sciences
• 6 years of experience