Senior Facilities Manager – Hotel

Wynn Al Marjan Island; Ras Al Khaimah; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading company in hospitality seeks a Facilities Manager for their prestigious resort in Ras Al Khaimah. The role involves overseeing all maintenance operations, ensuring quality standards, and managing a diverse team. Applicants should have extensive experience in hotel facilities management and strong leadership skills to foster an effective team environment.

Qualifications

• Minimum of 7 years’ relevant work experience in a five-star resort.
• Strong knowledge of MEP systems, building trades, codes, and local government regulations.
• Fluent in English; Arabic and Russian are an advantage.

Responsibilities

• Oversee execution of operations and maintenance programs per set policies.
• Manage the Hotel FM and Engineering Team ensuring timely guest request responses.
• Develop and implement training on operational procedure and maintenance.

Skills

Multitasking

Troubleshooting

Interpersonal skills

Leadership

Communication

Education

Construction, Engineering or Facilities Management higher Education

Tools

MS Office

Job description

Key Responsibilities

Daily Operations

• Assist the FM director Develop and implement comprehensive & ongoing Rooms Care preventive maintenance program for the hotel.
• Oversee the execution of operations and maintenance programs in accordance to set policies and procedures.
• Plan, implement, coordinate, oversee Hotel refurbishments and renovation projects.
• Manage the Hotel FM and Engineering Team SLAs ensuring appropriate response to guest request are executed in a timely fashion and react to events requiring urgent action to avoid any interruption to Hotel operations and to minimise any disturbances to guests.
• Ensure the team execute work orders and repairs efficiently and effectively with the correct applications to the required Wynn standards
• Ensure high quality standards of maintenance service works are obtained by making sure adequate policies and procedures exist and ensuring correct monitoring & reporting is provided.
• Oversee department administration and provide reports for the Director.
• Maintain appropriate inventory levels of spare parts, maintenance products and equipment to avoid any service / repair interruptions.
• Continuously improve health and safety standards.
• Accept any other duties and responsibilities assigned by the Directors of Property Operations.
• Present and maintain oneself in a polite curious well dresses attentive and proactive manner.
  
  

People Management and Training

• Provide direction and leadership and to the Hotel FM team
• Develop and implement departmental training on operational procedure and maintenance to deliver consistent quality standards matching or exceeding Wynn’s requirements.
• Conduct daily briefings and share relevant information with the team.
• Coach, motivate, counsel and evaluate staff and encourage their participation in decision-making.
• Oversee scheduling of rosters and ensure manpower meets operational demands.
• Manage and approve all overtime/undertime records and attendance records in a timely manner.
• Provide ongoing staff motivation and team development.
• Monitor Team Members’ manners and grooming according to Company standards.
• Assess, identify and develop Team Members’ individual strengths to maximise team performance.
• Maintain effective communication with all Team Members by providing written and verbal translations.
• Assess work quality standards and arrange refresher training to maintain Team Members’ competency levels.
• Make follow up action to correct any substandard works &/or deviations from service procedures including swiftly training or re-training.
• Promote a work environment where employees feel valued, responsible, appreciated, involved as part of the Wynn team.
  
  

Company And Department Responsibilities

• Regular reporting of progress to the FM Director.
• Interact with Department and Company Team Members, management, and contractors professionally and positively.
• Attend Department and inter-Department meetings and share relevant information.
• Encourage good relationships, promote team spirit, and ensure effective two-way multicultural communications.
• Plan ahead as much as possible to avoid any problems with labour, equipment, and materials.
• Adhere to the Company policies and procedures and comply with the Code of Conduct.
• Remain well-mannered and well-groomed as per Department and Company standards.
• Follow health and safety standards and strive for constant improvement to avoid health and injury hazards.
• Participate in the Company recycling program and follow a strict discipline to reduce, re-use and recycle wherever possible.
  
  

Competencies and Requirements

Experience: Minimum of 7 years’ relevant work experience in a five-star resort

Knowledge/Certificates: Strong knowledge of MEP systems, building trades, codes and local government regulations.

Education: Construction, Engineering or Facilities Management higher Education.

Language Ability: Fluent in English, Arabic and Russian an advantage

Computer Skills: Proficient in MS Office.

Remarks

• Strong ability for multitasking and troubleshooting
• Excellent leadership and team management
• Good communication and interpersonal skills
• Able to lead effectively and communicate with a multicultural team