Senior Facilities Manager

Wynn Al Marjan Island; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hotel in the UAE is seeking a Facilities Manager with extensive experience in operations, maintenance, and team leadership. The ideal candidate will oversee maintenance programs and ensure high-quality standards. This role demands strong multitasking capabilities and effective communication within a multicultural team. A degree in Construction or Facilities Management and fluency in English are required, with added advantages for knowledge of Arabic or Russian.

Qualifications

• Minimum of 7 years relevant experience in a five-star resort.
• Strong knowledge of MEP systems and local regulations.
• Fluency in English; Arabic and Russian are advantages.

Responsibilities

• Develop and implement a preventive maintenance program for the hotel.
• Oversee operations and maintenance programs as per policies.
• Manage the FM and Engineering Team's service level agreements.

Skills

Leadership

Multitasking

Communication

Troubleshooting

Education

Construction, Engineering or Facilities Management degree

Tools

MS Office

Job description

• Assist the FM director Develop and implement comprehensive & ongoing Rooms Care preventive maintenance program for the hotel.
• Oversee the execution of operations and maintenance programs in accordance to set policies and procedures.
• Plan, implement, coordinate, oversee Hotel refurbishments and renovation projects.
• Manage the Hotel FM and Engineering Team SLAs ensuring appropriate response to guest request are executed in a timely fashion and react to events requiring urgent action to avoid any interruption to Hotel operations and to minimise any disturbances to guests.
• Ensure the team execute work orders and repairs efficiently and effectively with the correct applications to the required Wynn standards
• Ensure high quality standards of maintenance service works are obtained by making sure adequate policies and procedures exist and ensuring correct monitoring & reporting is provided.
• Oversee department administration and provide reports for the Director.
• Maintain appropriate inventory levels of spare parts, maintenance products and equipment to avoid any service / repair interruptions.
• Continuously improve health and safety standards.
• Accept any other duties and responsibilities assigned by the Directors of Property Operations.
• Present and maintain oneself in a polite curious well dresses attentive and proactive manner.

People Management and Training

• Provide direction and leadership and to the Hotel FM team
• Develop and implement departmental training on operational procedure and maintenance to deliver consistent quality standards matching or exceeding Wynn s requirements.
• Conduct daily briefings and share relevant information with the team.
• Coach, motivate, counsel and evaluate staff and encourage their participation in decision-making.
• Oversee scheduling of rosters and ensure manpower meets operational demands.
• Manage and approve all overtime/undertime records and attendance records in a timely manner.
• Provide ongoing staff motivation and team development.
• Monitor Team Members manners and grooming according to Company standards.
• Assess, identify and develop Team Members individual strengths to maximise team performance.
• Maintain effective communication with all Team Members by providing written and verbal translations.
• Assess work quality standards and arrange refresher training to maintain Team Members competency levels.
• Make follow up action to correct any substandard works &/or deviations from service procedures including swiftly training or re-training.
• Promote a work environment where employees feel valued, responsible, appreciated, involved as part of the Wynn team.

Company and Department Responsibilities

• Regular reporting of progress to the FM Director.
• Interact with Department and Company Team Members, management, and contractors professionally and positively.
• Attend Department and inter-Department meetings and share relevant information. Encourage good relationships, promote team spirit, and ensure effective two-way multicultural communications.
• Plan ahead as much as possible to avoid any problems with labour, equipment, and materials.
• Adhere to the Company policies and procedures and comply with the Code of Conduct.
• Remain well-mannered and well-groomed as per Department and Company standards.
• Follow health and safety standards and strive for constant improvement to avoid health and injury hazards.
• Participate in the Company recycling program and follow a strict discipline to reduce, re-use and recycle wherever possible.

Competencies and Requirements

Experience: Minimum of 7 years relevant work experience in a five-star resort

Knowledge/Certificates: Strong knowledge of MEP systems, building trades, codes and local government regulations.

Education: Construction, Engineering or Facilities Management higher Education.

Language Ability: Fluent in English, Arabic and Russian an advantage

Computer Skills: Proficient in MS Office.

Remarks:

• Strong ability for multitasking and troubleshooting
• Excellent leadership and team management
• Good communication and interpersonal skills
• Able to lead effectively and communicate with a multicultural team

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