Senior F&B Service Expert

Marriott Hotels Resorts; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hospitality company in Dubai is seeking a Guest Service Expert to provide exceptional service and ensure guests enjoy their experiences. Responsibilities include serving meals, maintaining safety standards, and managing menu information. The ideal candidate has a high school diploma and less than a year of related experience, with a commitment to guest satisfaction and professional appearance.

Qualifications

• Less than 1 year related work experience required.
• No supervisory experience required.

Responsibilities

• Deliver a wide range of guest services to ensure meal enjoyment.
• Maintain safety and follow company policies and procedures.
• Remain active and manage menu information.
• Perform hands-on tasks and manage physical demands.

Education

High school diploma or G.E.D. equivalent

Job description

Overview

POSITION SUMMARY

Our jobs arent just about putting food on the table that our guests will enjoy until they ask for their bill. Instead we want to build an experience that is memorable and unique with food and drinks on the side. Our Guest Service Experts take the initiative and deliver a wide range of services to make sure that guests enjoy their meal. Whether setting tables communicating with the kitchen interacting and serving guests or cleaning work areas and supplies the Guest Service Expert makes transactions feel like part of the experience.

No matter what position you are in there are a few things that are critical to success creating a safe workplace following company policies and procedures upholding quality standards and ensuring your uniform personal appearance and communications are professional. Guest Service Experts will be on their feet and moving around (stand sit or walk for an extended time; moving over sloping uneven or slippery surfaces) managing the menu (read and visually verify information) and taking a hands-on approach to work (move lift carry push pull and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reach overhead and below the knees including bending twisting pulling and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Experts to get it right for our guests and our business each and every time.

Responsibilities

• Take initiative and deliver a wide range of guest services to ensure guests enjoy their meal. This includes setting tables, communicating with the kitchen, interacting with and serving guests, and cleaning work areas and supplies. The Guest Service Expert helps make transactions feel like part of the experience.
• Maintain safety, follow company policies and procedures, uphold quality standards, and ensure professional uniform, personal appearance, and communications.
• Remain on their feet and move around (stand, sit, or walk for extended periods); move over sloping, uneven, or slippery surfaces; manage menu information (read and visually verify).
• Perform hands-on tasks (move, lift, carry, push, pull, and place objects weighing up to 25 pounds without assistance and up to 50 pounds with assistance); reach overhead and below the knees, including bending, twisting, pulling, and stooping.

Preferred Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: Less than 1 year related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.

Required Experience

Senior IC