Senior F&B Ambassador: Luxury Guest Experience Lead

EMAAR; Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

Pepe Cucina in Dubai seeks a Senior F&B Ambassador to deliver exceptional dining experiences and represent the restaurant at every guest touchpoint.

You will welcome guests, provide personalized service, and work with the F&B team to maintain high standards of hospitality in a luxury setting.

Strong English communication and a genuine service mindset are essential; a high school diploma is required and hospitality education is preferred.

Qualifications

• Minimum high school diploma or equivalent.
• Degree in Hotel Management, Hospitality Management, Food & Beverage, or related field preferred.
• At least 1 year of experience in a similar F&B service position, preferably in a 5-star or luxury environment.
• Strong written and spoken English communication skills.

Responsibilities

• Welcome guests warmly and provide professional, attentive service from arrival through departure.
• Deliver exceptional Food & Beverage service in line with established restaurant standards and procedures.
• Represent the restaurant professionally and create memorable dining experiences for every guest.
• Understand guest needs and proactively provide personalized assistance throughout the dining experience.
• Maintain high service standards while ensuring a friendly, positive, and professional approach.
• Take initiative to exceed guest expectations and provide thoughtful service whenever possible.
• Identify potential guest concerns early and take appropriate action to prevent complaints.
• Handle guest concerns professionally and support effective service recovery when required.
• Communicate proactively with fellow team members to ensure smooth and efficient restaurant operations.
• Work closely with the F&B team while keeping guest satisfaction and service quality at the center of daily operations.
• Follow all operational procedures, service standards, hygiene requirements, and workplace guidelines.
• Maintain a positive attitude and contribute to a welcoming and professional restaurant environment.

Skills

Food & Beverage Service

Guest Relations

Customer Service

Hospitality Operations

Restaurant Service

Communication Skills

Service Recovery

Guest Satisfaction

Teamwork

Problem Solving

Attention to Detail

Education

High school diploma

Hospitality/Hotel Management degree preferred

Job description

Pepe Cucina in Dubai seeks a Senior F&B Ambassador to deliver exceptional dining experiences and represent the restaurant at every guest touchpoint.

You will welcome guests, provide personalized service, and work with the F&B team to maintain high standards of hospitality in a luxury setting.

Strong English communication and a genuine service mindset are essential; a high school diploma is required and hospitality education is preferred.