Senior Executive – Planning & Operations

Agram; Dubai; On-site; AED 200,000 - 300,000; Full time

Job summary

An established industry player is seeking a Senior Executive – Planning & Operations to enhance their event management capabilities. This dynamic role involves planning and executing events while ensuring client satisfaction and operational profitability. You will be the key liaison between clients and internal teams, managing budgets, and ensuring compliance with health and safety standards. If you are passionate about event planning and have a knack for building strong client relationships, this is the perfect opportunity for you to shine in a vibrant and fast-paced environment.

Qualifications

• University degree in Events or Hospitality Management preferred.
• Proficiency in CRM systems and Microsoft Office Suite.

Responsibilities

• Plan and manage small to medium-scale events, ensuring client satisfaction.
• Coordinate with external agencies and manage event budgets.

Skills

CRM Systems

Operations

Risk Assessment

Forecasting

Health & Safety Compliance

Report Writing

Event Planning

Budget Management

Client Relationship Management

Microsoft Excel

Microsoft Word

Microsoft Outlook

AutoCAD

Education

University Degree in Events or Hospitality Management

Tools

CRM Software

Microsoft Office Suite

AutoCAD

Job description

Position Title: Senior Executive – Planning & Operations

Location: Dubai

Language: Arabic and English

Experience: 1 year minimum

• Candidates in DUBAI and Arabic and English speakers only apply*
  
  

Job Purpose

The Senior Executive – Planning & Operations role is pivotal to the company's success, acting as the internal interface between operational departments and external clients. This role ensures high customer satisfaction and operational profitability.

Core Duties And Responsibilities

• Plan, manage, and operate small to medium-scale events, serving as the main contact between clients and internal teams.
• Build strong client relationships, ensure excellent customer service, and handle queries or complaints effectively.
• Coordinate with external agencies (e.g., Police, transport providers) and internal departments to ensure smooth event execution.
• Implement event processes, ensure compliance with Health & Safety standards, and meet legal and documentation requirements.
• Prepare event requirements through CRM systems, clearly communicating with clients and internal departments.
• Manage event budgets, track costs, maximize revenue, and identify upselling opportunities.
• Reconcile financials post-event and provide accurate data for invoicing.
• Generate detailed event reports and key performance indicators for management review.
• Understand market positioning of events and assess collective impacts of simultaneous activities.
• Evaluate event success from multiple customer perspectives (organizers, exhibitors, visitors, internal teams).
• Conduct professional presentations and site tours to support sales and secure business.

Education And Skills

• University degree level, preferably in Events or Hospitality Management.
• Proficiency in Word, Excel, Outlook, Internet and Email.
• Knowledge of CRM.
• Report Writing.
• Knowledge of Health & Safety / IOSH.
• Knowledge of AutoCAD.

Skills: crm systems, operations, risk assessment, forecasting, health & safety, report writing, event planning, health & safety compliance, microsoft outlook, microsoft word, budget management, crm, autocad, client relationship management, microsoft excel.