Senior Executive CRM

Sundus Recruitment and Outsourcing Services, Abu Dhabi; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A staffing agency in Abu Dhabi is looking for a Senior Executive – CRM to support the Customer Service department. The candidate will manage submissions on government systems and liaise with government entities. A Bachelor's degree and bilingual proficiency in Arabic and English are preferred. The role involves professionalism and customer service skills to handle client interactions effectively.

Qualifications

• Bilingual professional required with fluency in Arabic and English.
• 3-5 years of experience in customer service, particularly in dealing with government systems.
• Hands-on experience with government-related submissions.

Responsibilities

• Manage submissions and progress cases on government systems.
• Handle transactions such as resale cases and title deed issuance.
• Liaise with government entities to follow up on cases.
• Accompany clients to government offices as needed.
• Support customers with professionalism.

Skills

Bilingual (Arabic & English)

Customer service experience

Government relations experience

Education

Bachelor’s Degree

Job description

Overview

Job Title: Senior Executive – CRM

Job Code: 5414

Location: Abu Dhabi, UAE

Experience: 3-5

Education: Bachelor’s Degree (preferred)

Industry: Customer Service / Government Relations

Language: Bilingual (Arabic & English) – Fluency required

Job Summary: The Senior Executive – CRM will play a key role in supporting the Customer Service department by progressing cases on various Abu Dhabi government systems. The role requires a bilingual professional, preferably male, with hands-on experience in handling government-related submissions and ensuring smooth coordination with authorities and clients.

Key Responsibilities

• Manage submissions and progress cases on government systems.
• Handle transactions such as resale cases, title deed issuance, and customer cases.
• Visit and liaise with government entities to follow up on cases and resolve customer requirements.
• Accompany clients to government offices when necessary to ensure smooth service delivery.
• Provide support to customers with professionalism and efficiency.
• Receive training to handle general customer service tasks.
• Assist the wider team with daily service and operational activities during periods of low government-related workload.