Senior Enterprise AM — 1–2 Flagship Accounts | Remote

Servme; Dubai; Hybrid; AED 335,000 - 670,000; Full time

Benefits offered by this job

Bonuses

Equity/Shares

Learning stipend

Remote/hybrid options

Job summary

Servme, a fast-growing hospitality tech platform, is seeking an experienced Enterprise Account Manager to own 1–2 flagship hotel or enterprise accounts in the region, deepening relationships and maximizing value.

You will lead strategic account planning, coordinate with operations, IT, and procurement, and drive renewal and expansion efforts across venues and services. Fluency in English and Arabic is required, with willingness to travel to client properties.

Qualifications

• 6+ years in key/strategic account management or equivalent.
• Experience managing large, multi-site accounts in SaaS or hospitality tech.
• Ability to upsell and cross-sell within existing client bases.
• Comfort working embedded with high-value clients and stakeholders.

Responsibilities

• Serve as the dedicated contact for major hotel/enterprise accounts.
• Develop understanding of each account's structure and priorities.
• Maintain on-site or high-touch presence to anticipate needs.
• Build multi-threaded relationships across ops, F&B, IT, procurement.
• Identify opportunities to expand Servme footprint within accounts.
• Lead account growth plans with targets for expansion revenue.
• Lead upsell, cross-sell, and contract expansion in tandem with leadership.
• Track expansion pipeline and forecast revenue growth.
• Own renewal cycles end-to-end with favorable outcomes.
• Run QBRs with senior stakeholders to demonstrate value.
• Coordinate with Marketing and Product on account initiatives.

Skills

Strategic accounts

SaaS enterprise

English & Arabic

Executive comms

Travel ready

Job description

Servme, a fast-growing hospitality tech platform, is seeking an experienced Enterprise Account Manager to own 1–2 flagship hotel or enterprise accounts in the region, deepening relationships and maximizing value.

You will lead strategic account planning, coordinate with operations, IT, and procurement, and drive renewal and expansion efforts across venues and services. Fluency in English and Arabic is required, with willingness to travel to client properties.